Global Service Lead, e-Mobility
Company: Vontier
Location: Cheyenne
Posted on: April 24, 2024
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Job Description:
The world depends on Gilbarco Veeder-Root products to stay
moving. We are the worldwide technology leader for retail and
commercial fueling operations. We continue to evolve as smart
cities, urbanization, electrification of vehicles, and advanced
vehicle diagnostics drive the industry forward. Offering the
broadest range of innovative, integrated solutions in the industry,
Gilbarco Veeder-Root has delivered value, built extraordinary
teams, and earned customer trust for more than 150 years. To learn
more about us visit: www.gilbarco.com.
Purpose of the position
This role is accountable for the Global e-Mobility service business
covering Remote Service, Managed Service (EVerse) and Field
Service. The role's primary focus is ensuring outstanding, seamless
field (maintenance and installation) service, remote service and
SaaS operations (including driver and site help desk operations)
for Gilbarco e-Mobility products leveraging Gilbarco Veeder-Root's
global network of service providers, software tools, and
relationships with equipment vendors. The role's secondary focus is
to drive growth through development and further management of the
service and maintenance contracts with direct customers and broader
e-Mobility stakeholders (CPOs, OEMs, etc.). Additionally, the role
is accountable for implementing service aspects of Gilbarco's
e-Mobility strategy.
Reporting to the Global Operations Lead the role will drive growth,
stability, and an overall stronger performance for the eMobility
business.
Key Responsibilities
Drive and develop the strategies and plans to achieve business
growth objectives for eMobility with Commercial leads, GVR Service
leads and prospective customers.
Directing Service operations by streamlining processes and building
capability across Help desk, Remote Service, Managed Service and
Field Service
Maintain overall SLA at targeted & benchmarked KPI levels on a
continuous basis for the total service business. Measure customer
satisfaction and operational deliverables to drive a continuous
improvement program for business performance, responsiveness, and
process efficiency.
Gather customer, competitive and market information and use this to
drive the service commercial offer and pricing strategy.
Build trust and form strong relationships with key customers to
drive growth.
Effective team leadership of a global team - managing, monitoring,
and coaching your direct reports
Effectively manage the service revenue and profitability and
deliver appropriate reporting to management
Drive continuous improvement in safety, quality, delivery,
inventory and productivity through the utilization of VBS (Vontier
Business System).
Gilbarco Veeder-Root (GVR) requires that all employees comply with
the GVR Health, Safety and Environment (HSE) Policy, as well as the
Vontier Code of Conduct.
Ability to travel up to 25%, domestically & internationally
Knowledge, Skills and Experience
Proven track record at manager level with evidence of achievement
of objectives, budgets, KPI's, tangible margin improvements and
continual improvements
A proven manager of people with a measurable track record of
creating successful teams in service delivery with tangible
achievements in improvement and change management.
Strong influencing and negotiating skills.
Excellent analytical skills - the ability to assimilate and analyze
base data and provide commercially sound and viable business
solutions.
Goal focused, reputation for delivery, passion for service
excellence.
The ability to handle complex situations and multiple
responsibilities simultaneously.
Excellent written and verbal communications skills coupled with
effective customer facing skills.
Resilience, persistence, and determination
An ability to listen, demonstrate empathy and gain people's trust
at all levels.
A strong commitment and demonstrable experience of driving employee
engagement
Highly organized, with the ability to effectively manage the impact
of competing pressures and conflicting priorities.
Awareness of appropriate H&S and statutory regulations as it
pertains to the role and the industry.
Strong manager level skills in general office software tools,
including Excel, Word, PowerPoint.
Required skills: Education, Experience / knowledge, Role specific
skills
Minimum Bachelors' degree
Minimum 10 years' service business management or equivalent
The base compensation range for this position is $128,800 to
$160,700 per year. Your actual base salary will be determined based
upon a number of factors which may include relevant experience,
skills, location (labor market data), credentials (education,
certifications), and internal equity.
Vontier partners with you and your family on your health and
wellness journey. Visit VontierBenefits.com to view our benefits.
We offer a premium suite of health and wellness programs for you
and your family, including medical, dental, vision, disability, and
life insurance. With programs for family planning from Maven Clinic
to managing diabetes like Livongo, coverage for women's health,
support for adult and elder care, paid parental leave, a generous
401(k) plan with matching company contributions, and more. Vontier
is here for all stages of life. We also offer paid time off up to
15 days per year, 12 paid holidays per year.
The salary, other compensation, and benefits information is
accurate as of the date of this posting. The Company reserves the
right to modify this information at any time, subject to applicable
law.
WHO WE ARE
The world depends on Gilbarco Veeder-Root products to stay moving.
We are the worldwide technology leader for retail and commercial
fueling operations. We continue to evolve as smart cities,
urbanization, electrification of vehicles, and advanced vehicle
diagnostics drive the industry forward. Offering the broadest range
of innovative, integrated solutions in the industry, Gilbarco
Veeder-Root has delivered value, built extraordinary teams, and
earned customer trust for more than 150 years. To learn more about
us visit: www.gilbarco.com .
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company
uniting critical mobility and multi-energy technologies and
solutions to meet the needs of a rapidly evolving, more connected
mobility ecosystem. Leveraging leading market positions, decades of
domain expertise and unparalleled portfolio breadth, Vontier
enables the way the world moves - delivering smart, safe, and
sustainable solutions to our customers and the planet. Vontier has
a culture of continuous improvement built upon the foundation of
the Vontier Business System and embraced by over 8,500 colleagues
worldwide. Additional information about Vontier is available on the
Company's website at www.vontier.com .
#LI-SR1
"Vontier Corporation and all Vontier Companies are equal
opportunity employers that evaluate qualified applicants without
regard to race, color, national origin, religion, ancestry, sex
(including pregnancy, childbirth and related medical conditions),
age, marital status, disability, veteran status, citizenship
status, sexual orientation, gender identity or expression, and
other characteristics protected by law."
Keywords: Vontier, Cheyenne , Global Service Lead, e-Mobility, Other , Cheyenne, Wyoming
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