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Service Coordinator and Billing Specialist

Company: Green House Data
Location: Cheyenne
Posted on: November 6, 2019

Job Description:

The Service Coordinator should have a passion for creating great customer service delivery experiences, including but not limited too; order processing and quality assurance, implementation management, customer onboarding, provisioning, solving customer inquiries, quoting, KBI reporting, and billing. This position is approximately 50% service coordination and 50% billing. Role and Responsibilities -Positively represent products and services of Green House Data to current and potential customers by phone, in person, and in writing. Ability to evaluate current service levels, communicate new service solutions and coordinate with sales adding additional services to existing accounts. Provide new customer on-boarding assistance including, implementation management through billing. Ability to quickly learn order and billing systems with varying degrees of complexity. Meet all billing deadlines with QA checks and error rates under 1%. Ability to communicate and train the customer on service portals and features. Understand and communicate the features and benefits associated with using Company's services, based on the customers' specific needs and situations. Assist customers with establishing and maintaining their accounts, including requests from existing or new customers or their authorized agents for installation, decommissions, or changes to their services; respond promptly and accurately to customer's requests for information about and assistance in using Company's services. Adapt quickly to changing technologies, priorities, and assignments. Contribute to a high standard of customer service and satisfaction by solving problems and resolving disputes; interact with other client services team members and departments to provide seamless support to customers. Discuss, investigate, and resolve disputes, complaints, and inquiries regarding customers' service, billing, rates, adjustments, policies, rules, and regulations, etc. as authorized. Meet or exceed deadlines that satisfy customer requirements and needs promptly, accurately and pleasantly; use a proactive model of excellent customer service and support. Receive and escalate customer complaints through appropriate channels. Daily contact with customers in a fast-paced environment. Continuously look for process and workflow improvements and work with client service team and management to implement these improvements. -Communicate customer feedback daily, as part of the continuous improvement process to the director of client services. Be a positive and result-oriented problem solver. -Qualifications, Skills and Abilities Requirements Bachelor's Degree or a combination of education and experience. Customer-facing billing experience highly desired. Understanding of accounting principles highly desired. Project management skills. Exposure and understanding of sales processes and quoting. Exposure to customer ticketing systems. Intermediate to Expert Level Excel Experience. Experience in developing and structuring flow charts and procedures. Excellent verbal and written communication skills. -Ability to define problems, collect data, establish facts, and draw valid conclusions. Friendly, professional and positive demeanor -Ability to manage multiple projects/tasks of varying complexities while working well under pressure. Strong critical thinking skills required. Ability to solve complex, multi-faceted problems and solid problem-solving skills with proficient attention to detail. Ability to work with people of all technical and business backgrounds. Strong customer service skills. -Solid problem-solving skills with proficient attention to detail. Solid communication skills. Shows enthusiasm when providing technical and non-technical support. Self-motivated to learn new technology and new ways to deliver service. Excellent team player. Ability to work well with people from different disciplines with varying degrees of technical experience. Proficient in the Microsoft Office Suite - specifically Excel, PowerPoint and Visio Do you want to join the most talented team in the industry? We are looking for a creative, collaborative, entrepreneurial-like spirit who thrives in innovation and a fast pace environment. The salary for this position is highly dependent on experience and negotiable for the right candidate. - Green House Data offers outstanding competitive benefits! Want to know more? - Here are just some of the things that we can offer you: Flexible Paid Time Off (YOU take the time you need) 8 Day Holiday Pay Paid Volunteer Day Employer Contributed 3 Tier Medical Plan Options Employer Contributed Dental Plan 100% Employer-Paid Vision Plan 100% Employer-Paid Short Term Disability Plan 100% Employer-Paid $50,000 Life Insurance Plan including AD&D Voluntary Long Term Disability Plan Voluntary Benefits including; Accident, Critical Illness, and Medical Bridge Options Additional Supplemental Life Insurance Plan including Spouse and Children 3% Employer Match Simple Retirement IRA Plan Life Assistance and Wellness Programs Green Initiatives Training and Development Programs Employee Events 100% Employer Paid Gym Membership AND MORE...

Keywords: Green House Data, Cheyenne , Service Coordinator and Billing Specialist, Accounting, Auditing , Cheyenne, Wyoming

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