Service Writer
Company: Sapp Bros., Inc.
Location: Cheyenne
Posted on: February 19, 2021
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Job Description:
--- Sapp Bros., Inc., a growing chain of travel centers, is
looking for experienced Service Writers to join our Service Writer
team. At Sapp Bros., Inc., our mission is to treat every customer
as "our guest" by providing a clean environment, quality products,
and a commitment to excellent service. Our dedicated team ensures
that we achieve this mission every day. As a Service Writer, you
will provide our 5 Star level of customer service by greeting
customers, assisting them with any inquiries they may have
regarding their vehicles, and writing service tickets as necessary.
If you are looking for an opportunity to grow your career in a
fast-paced diesel maintenance shop with a growing company, and you
meet our qualifications, we want to talk to you! Job
ResponsibilitiesAs a Service Writer, you will be responsible for
building strong customer relationships and ensuring that customers
receive prompt, courteous, and effective assistance. You will
communicate with customers from initial contact all through
completion of maintenance, always ensuring that customer's
expectations are not just met but exceeded. Responsibilities of the
Service Writer include: -- Builds strong customer relationships and
ensuring that customers receive prompt, courteous, and effective
assistance. -- Start Lock Out Tag Out procedures on all vehicles
getting work done. -- Communicates with customers from initial
contact all through completion of maintenance, always ensuring that
customer------s expectations are not just met but exceeded. --
Maintains and contributes to efficient throughput of assigned jobs.
-- Operates daily functions to ensure customer needs are met in a
timely and efficient manner. -- Assigns work orders to the proper
skilled technician to ensure the highest quality of work is
obtained. -- Delivers 5 Star Service by handling incoming calls to
meet caller------s expectations in a professional and timely
manner. -- Properly completing work orders. -- Helps with stocking
and counting inventory. -- Assists with over the counter sales when
needed. -- Helps with maintaining fleet accounts. -- Performs daily
cleaning duties. -- Performs parts deliveries and pickups. --
Follows all established safety guidelines, including 100%
compliance for Lock Out Tag Out. Our Safety Mission Statement is to
sustain zero accidents by providing a safe environment, worked in
by safety minded employees. Successful candidates for the Service
Writer role should be able to perform basic math skills and have
good typing skills. Someone with the ability to use computer
applications and adding machines would be a good fit for this
dynamic role. Requirements of the Service Writer include: -- High
school diploma, GED or equivalent, preferred. -- Must be minimally
16 years old. -- Minimum of 1 year of pervious related experience
in a service advisor or service writer role, preferred. --
Experience with typing or keyboarding. -- Physical presence at
assigned work site, required. -- Valid Driver------s License with a
good driving record As a Sapp Bros. employee you will be part of an
established company with a long tradition of commitment to quality,
ethics, and superior customer service. If you are in search of an
opportunity to use your leadership, creativity, communication, and
people skills in a fun and rewarding environment, then we have a
place for you on our team. We offer opportunities for advancement
and competitive compensation that includes a great benefits
package. Benefits Include: * Health, Vision & Dental Insurance*
Life & Accident Insurance* Long term Disability* Prescription Plan*
401k* Paid Holidays & Vacation* Education Assistance Program* Gym
Membership Reimbursement* Discounts on Gasoline & Diesel* Store &
Restaurant Discounts* Career Advancement - We promote from
within!
Keywords: Sapp Bros., Inc., Cheyenne , Service Writer, Advertising , Cheyenne, Wyoming
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here to apply!
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