Senior Cisco UCCE Support Engineer - Remote - US
Company: TTEC
Location: Cheyenne
Posted on: May 14, 2022
Job Description:
TTEC Digital is seeking a Cisco UCCE Senior Escalation Engineer
to join our Public Sector Managed Services Support team.Why choose
TTEC to enhance and broaden your career? - We are just as
passionate about providing ideal solutions to solving our client's
business problems by driving customer experience outcomes with our
enhanced technical capabilities, as you are. - Whether you're the
Engineer, Architect, Account Manager, Practice Leader or Sales
Executive we need your talent to help us in our exciting journey to
success! - What you'll be doing: -As part of our Managed Services
Support Engineering team, you will work with our enterprise level
client providing medium to advanced troubleshooting support
services in Cisco CC solutions. - - What you'll bring to us:
- Provide support to enterprise level customers regarding
advanced UCCE issues. -
- Ability to work in a delivery support environment that involves
structured processes and timelines
- Experience with a disciplined development methodology and
release management process
- Provide support to enterprise level customers regarding
advanced UCCE issues including design, deploy, configure, and
troubleshoot for maximum performance and minimal downtime.
- Familiarity with Cisco Email Manager and Cisco Unity
Architecture deployment, support, and administration
preferred.
- Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call
Trace/Log Analysis/voice protocols
- Multi-site configuration and hybrid of enterprise level IP and
TDM environmentsWhat skills you'll need:
- 4 years administration, troubleshooting and support experience
with Cisco UCC Enterprise. - Integration and deployment experience
with these applications is highly desirable.
- Cisco IP Dialer development and support experience
- Experience with CISCO IP-IVR Application performing design,
development, and support functions.
- Experience performing CISCO ICM Script Design and
Deployment
- Experience supporting Finesse and multi-channel products
(outbound, Email/Chat, etc.)
- Experience with CISCO CVP Application Design and
Development
- Experience with CVP Scripting
- Exposure with CISCO UCCE Solution Architecture and
Integration.
- Multi-site configuration and hybrid of enterprise level IP and
TDM environments
- Cisco Certifications (i.e., CCNA, CCDP, CCIE) preferredWho We
Are:TTEC is a leading global customer experience technology and
services company focused on the design, implementation and delivery
of transformative customer experience for many of the world's most
iconic and disruptive brands. We deliver outcome-based customer
engagement solutions through -, our digital consultancy that
designs and builds human centric, tech-enabled, insight-driven
customer experience solutions for clients and -, our delivery
center of excellence, that operates customer acquisition, care,
fraud prevention and detection, and content moderation services.
Founded in 1982, our nearly 55,000 employees operate on six
continents across the globe and live by a set of customer-focused
values that guide relationships with clients, their customers, and
each other. We were founded on one guiding principle: customer
experiences that are simple, inspired, and more human deliver
lasting value for everyone. Your role brings that principle to
life.--- -COMPENSATION & BENEFITSThis position is eligible to
participate in a quarterly bonus program. -Actual compensation
offer to a candidate may vary based upon geographic location, work
experience, education and/or skill levels. - Benefits available to
eligible employees include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off"TTEC is proud to be
an equal opportunity employer. TTEC embraces and is committed to
building a diverse and inclusive workforce that respects and
empowers the cultures and perspectives within our global teams. -
We strive to reflect the communities we serve by not only by
delivering amazing service and technology, but also humanity. - We
make it a point to make sure all of our employees feel valued and
comfortable being their authentic selves at work. - As a global
company, we know diversity is our strength. - It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the bable in their own unique way. -
But don't take our word for it - check out some of our women in
leadership and diversity awards on TTECjobs.com. -
-#LI-BB2#LI-REMOTE
Keywords: TTEC, Cheyenne , Senior Cisco UCCE Support Engineer - Remote - US, Engineering , Cheyenne, Wyoming
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