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TNTO08-2022-04343-Telecom Senior Technician-Cheyenne

Company: State of Wyoming
Location: Cheyenne
Posted on: November 23, 2022

Job Description:

Description and Functions

Open Until Filled


The Wyoming Department of Transportation (WYDOT) is seeking a Senior Technical Operations Technician in Cheyenne, Wyoming. This position operates an independent work center to provide reliable telecommunications for transportation efficiency and public safety statewide.

Human Resource Contact: 307-777-4467

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

* Configure equipment to perform to customer requirements, enable subscriber equipment in system configuration software, set operating parameters and permissions for subscriber equipment, and use system resources to troubleshoot subscriber equipment connectivity and operational issues
* Consult with and advise WyoLink system user agencies to understand their current and future needs better to evaluate options, configure systems, and formulate standard operating policies to meet their requirements
* Measure system performance and results with specialized network software and communications tools to ensure levels of service specified in communication systems requirements
* Respond to system alarms and resolve user trouble reports. Diagnose problems relating to ethernet/microwave interconnects and/or radiofrequency equipment. Subject to on-call on a rotational basis
* Monitor the implementation, maintenance, and repair of WyoLink communication subsystems and equipment, including contractor and interagency/inter-division maintenance partners
* Monitor and follow up on contractor maintenance efforts and depot level equipment repairs
* Use advanced and complex Internet Protocol (IP) Configuration Management & System Administration applications to optimize WyoLink servers, databases, routers, and gateways and their service to affiliated agency networks and third-party IT applications
* Provide graphical reports to the WyoLink Support Manager to demonstrate system availability and usage and proactively determine cause and remediation for high-usage sites
* Work collaboratively as part of the WyoLink team to gain knowledge, experience, and expertise of all aspects of the WyoLink system and program
* Manage and update WYDOT mass notification and alert messaging system
* Actively participate in WYDOT's High-Frequency communication program



Valid driver's license

State of Wyoming issued Low Voltage Electrical License (The license may be obtained during the first year of employment).


* Ability to use specialized voice and data telecommunication systems and equipment; analyze performance; interpret/use specification sheets and technical diagrams/manuals and network management software.
* Broad knowledge of Telecommunications, Electricity, Electronics, Information Technology, and facilities; including telephony, data communications, integration of voice & data communication systems with computers & electronic devices, transmission media, towers, vehicle electrical, and building/facility services
* Advanced technical knowledge can independently install, configure, modify and repair telecommunications networks and equipment and adjoining computers & electronics.
* Knowledge of RF principles and their practical application. Antenna theory and practical application, operation and characteristics of the coaxial feed line, Transient Voltage Surge Suppression devices, analog and digital transmitters, amplifiers, receivers, and the ability to apply this knowledge to practical situations
* Skills in written and oral communication include leadership, training, conflict resolution, consensus building, team building, and clear and concise records, reports, correspondence, training, and other written materials.
* Ability to effectively manage own time and work independently and/or with limited supervision for extended periods, and to make reasoned decisions when confronted with unusual circumstances
* Problem-solving and customer service skills



Bachelor's Degree


0-2 years of progressive work experience (typically in Technical Operations) with acquired knowledge at the level of a Technical Operations Technician II

Certificates, Licenses, Registrations:

Some agencies may require a driver's license


Education & ExperienceSubstitution:

3-5years of progressive work experience (typically in Technical Operations) with acquired knowledge at the level of a Technical Operations Technician II

Certificates, Licenses, Registrations:

Some agencies may require a driver's license

Necessary Special Requirements


* Ability to climb ladders and work at varying heights
* May involve heavy lifting
* May work in extreme weather conditions
* Subject to call out for the restoration of mission-critical telephone communication devices


* FLSA: Non-exempt
* The Wyoming Department of Transportation is a Drug-Free Workplace
* E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities

Supplemental Information

045-Department of Transportation - WYDOT-Chief Technology Officer - Telecommunications

Click here to view the State of Wyoming Classification and Pay Structure.


The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Keywords: State of Wyoming, Cheyenne , TNTO08-2022-04343-Telecom Senior Technician-Cheyenne, Engineering , Cheyenne, Wyoming

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