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Service Account Manager Associate - Cheyenne, WY

Company: UnitedHealth Group
Location: Cheyenne
Posted on: March 24, 2020

Job Description:

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM

It's a big step forward when you realize that you've earned the trust to lead a team. Now, let's determine just how big that step can be. Take on this role with UnitedHealth Group and you'll be part of a team that's reshaping how health care works for millions. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This role is equally challenging and rewarding. Within a high - volume environment, you'll need to model and act as an Ambassador for the company while solving complex health care inquires. The Service Account Manager Associate acts as a customer advocate to resolve escalated and complex issues.

Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. *Employees in jobs labeled with "SCA" must support a government Service Contract Act (SCA) agreement.

Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life's best work. SM

Primary Responsibilities:

Provide expertise and customer service support to members, customers, and / or providers Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers Identify and resolve operational problems using defined processes, expertise and judgment Investigate claim and/or customer service issues as identified and communicate resolution to customers Provide feedback to team members regarding improvement opportunities Extensive work experience within own function Work is frequently completed without established procedures Work independently May act as a resource for others May coordinate others' activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher) 2+ years of customer service experience analyzing and solving customer problems 1+ years of Healthcare experience Intermediate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications. Intermediate proficiency with Microsoft Word (creating documents, formatting, editing), Microsoft PowerPoint (creating, presenting, editing presentations) and Microsoft Excel (data entry, sort / filter, and work within tables and understand formulas) Ability to work Monday - Friday, 8 AM to 5 PM MST

Preferred Qualifications:

1+ years of processing UMR Claims in CPS experience

Soft Skills:

Ability to navigate a computer while on the phone Ability to multi - task, this includes ability to understand multiple products and multiple levels of benefits within each product Ability to work independently and be motivated

Physical and Work Environment:

Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Service, Account, Manager, UnitedHealth Group, Customer Service, Specialist

PandoLogic.Category: Customer Service, Keywords: Customer Service Account Manager

Keywords: UnitedHealth Group, Cheyenne , Service Account Manager Associate - Cheyenne, WY, Executive , Cheyenne, Wyoming

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