Adecco - Client Service Manager (Branch) -- Cheyenne, WY

Company: Adecco
Location: Cheyenne
Posted on: September 4, 2020

Job Description:

Job Description: Overview brbrstrongSUMMARY:/strong br br The Client Service Manager (CSM) is fully accountable for the strategic, long-term evolution of their branch staffing business; including the overall direction and operational/financial management of all business activities. The CSM leads a team dedicated to both recruitment and fulfilment. This position must clearly establish targets and hold team members accountable to reaching their highest potential, thus surpassing customer fulfilment and service expectations. brbrResponsibilities brbrstrongESSENTIAL DUTIES RESPONSIBILITIES:/strong br br strongRecruitment/Fulfillment:/strong br brulli Create, implement and manage innovative strategies to attract top talent and increase retention /lili Identify, source and screen top quality candidates for open opportunities client building a pipeline in anticipation of future needs /lili Daily/Weekly management of established productivity and KPI metrics with continued focus on the improvement in business operations efficiencies while maintaining a healthy cost to serve /li/ul br strongFinancial and Operational Analytics:/strong br brulli Full accountability for monthly PL / budget analysis and results of the Staffing business unit /lili Proactively review and monitor processes/procedures and implement improvements where possible to reduce cost to service. /li/ul br strongPeople Management:/strong br brulli Day-to-day management of colleague performance to include coaching and development of the KPI's are met /lili Ensure the team is demonstrating the company's core values in the delivery of a customer-centric service /lili Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback /lili Facilitate weekly one-on-one meetings with all direct reports to review established KPI metrics, overall performance and career goals. As needed, coach and develop team members to ensure all service levels and performance metrics are met /li/ul br strongClient Portfolio Development:/strong brulli Responsible for growth of existing client portfolio through in person meetings with both prospective new clients and existing clients to develop business opportunity and expand portfolio of customers. /lili Continuously work to anticipate client needs based on historical and current business activity and knowledge of client markets. /lili Serve as escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates /lili Ensure all agreed upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets /lili Maintain high levels of customer satisfaction through regular communication and business reviews with the client and program teams, as applicable. /lili Associate Care Engagement/NPs /li/ul brbrQualifications brbrstrongMINIMUM EDUCATION EXPERIENCE REQUIREMENTS:/strong brulli Bachelor's degree or equivalent experience /lili Minimum of two to five years managerial/supervisory experience in a service industry, preferred /lili Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/management /li/ul br strongKNOWLEDGE, SKILLS ABILITIES REQUIREMENTS:/strong brulli Effective written and verbal communication skills - both in a one-on-one and group setting /lili Ability to build and maintain strong client relationships and networks /lili Ability to successfully manage a recruitment team in a fast-paced environment /lili Excellent organizational, prioritization and multi-tasking skills /lili Adept at establishing and managing to KPIs and SLAs /lili Demonstrated ability to build and maintain strong client relationships and networks /lili In-depth knowledge of current recruiting practices compliant with federal and state laws and Company policies /lili Proficiency in MS Office (Word, Excel PowerPoint) and ability to learn new software are required /lili Ability to develop and implement policies, procedures, goals and objectives /lili Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others and motivate them to transfer vision into action /li/ul strong COMPANY OVERVIEW: /strong br br Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world's leading provider of Human Resources solutions. br br We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas. br br Every day, we ha

Keywords: Adecco, Cheyenne , Adecco - Client Service Manager (Branch) -- Cheyenne, WY, Executive , Cheyenne, Wyoming