Operations Manager
Company: Amerigas
Location: Cheyenne
Posted on: January 11, 2021
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Job Description:
When you work for AmeriGas, you become a part of something BIG!
Founded in 1959, AmeriGas is the nation's premiere propane company,
serving over 2 million residential, commercial, industrial and
motor fuel propane customers. Together, our 8,500 dedicated
professionals will deliver 1.5 billion gallons of propane from
1,400 distribution points across the United States.PostingJob
Summary (Purpose): The Operations Manager has the operational
responsibility for their assigned district location(s). Under the
direction of the Area Manager, this position will manage operations
of the district(s) with accountability for employee safety,
customer experience, operational efficiencies and operating
expenses. Key Characteristics* Ability to function independently in
a supervisory role in the absence of the manager* Is committed to
world class safety and customer serviceDuties and
Responsibilities:* Safety Management * Is responsible for all
aspects of safety within the assigned district location, including
compliance with safety codes and policies, * Articulates a safety
vision for his or her team; considers the impact on safety when
making decisions* Trains employees and monitors compliance safety
policies and procedures; accident avoidance and safety driving;
consistently reinforces safety messages * Customer Experience *
Makes customers a high priority; is committed to exceeding the
needs of all customers * Proactively identifies problems that
negatively impact the customer's experience* Celebrates excellent
customer service and recognizes individuals who provide exceptional
service to customers * Partners with the Customer Experience
Services team to resolve customer issues timely as needed* Conduct
priority customer visits to enhance relationships and conduct
customer calls/visits to address issues. * Operational Efficiency *
Responsible for completing the weekly productivity and service
planners and coordinating efforts with the Service and Delivery
Coordinators through a weekly call; drives employee productivity
and meets or exceeds performance metrics for delivery and service*
Works closely with Service Coordinator and Delivery Coordinator to
ensure delivery and service orders are completed as planned *
Ensures procedures are followed to complete daily work accurately *
Reviews district performance reports and dashboards metrics*
Responsible for timely permit management * Team Management * Plans,
directs and manages staffing and development of employees by
effectively communicating company strategic goals; conducting
effective and timely performance appraisals;--ensures all required
training for employees is completed* Consistently communicates and
updates critical performance areas for the District and the Area to
staff* Monitors employee productivity through use of the Field
Utilization & Efficiency reporting and other tools Knowledge,
Skills and Abilities:* Ability to communicate effectively with code
enforcement officials, regulatory personnel and permitting
jurisdictions.* Ability to read, analyze, and interpret reporting
documents relating to District performance, safety and technical
procedures, and governmental regulations. Education and Experience
Required:* High school diploma required, college degree strongly
preferred* Five or more years' experience in a management role.
Experience in the propane industry is a plus. * Computer skills and
Proficiency in Microsoft Office applications requiredWorking
conditions:* While performing the duties of this job, the employee
is regularly exposed to hazardous or caustic chemicals and outside
weather conditions. AmeriGas is a Drug Free Workplace. Candidates
must be able to pass a pre-employment drug screen and a criminal
background check. AmeriGas is an Equal Opportunity
Employer.Successful applicants shall be required to pass a
pre-employment drug screen as a condition of employment, and if
hired, shall be subject to substance abuse testing in accordance
with AmeriGas policies. As a federal contractor that engages in
safety-sensitive work, AmeriGas cannot permit employees in certain
positions to use medical marijuana, even if prescribed by an
authorized physician. Similarly, applicants for such positions who
are actively using medical marijuana may be denied hire on that
basis.
Keywords: Amerigas, Cheyenne , Operations Manager, Executive , Cheyenne, Wyoming
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