Sr. Manager, Planning & Scheduling

Company: Concentrix
Location: Cheyenne
Posted on: June 19, 2022

Job Description:

Job Title:
Sr. Manager, Planning & Scheduling
Job Description
The Sr Mgr Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. This position is responsible for the execution of workforce strategy and achievement of client goals and Concentrix performance metrics.
Essential Functions/Core Responsibilities
Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
Lead reviews of Workforce Management strategy to identify opportunities to improve utilization and develop new strategies to proactively respond to client needs
Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
Partnerwith support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
Leadthe development of forecasts, resource plans, and schedules for new programs
Candidate Profile
Associate's degree in related field from a four-year college or university with more than ten years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred
Minimum six years related experience in operations, volumes management, and / or forecast, capacity planning, scheduling and real time management
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Advanced Microsoft Office skills
Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to a team of employees
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Excellent attention to detail
Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
Solid understanding of the organization's business operations and industry. Demonstrated business acumen
Demonstrated ability to comprehend, analyze, and interpret. Ability to analyze large quantities of raw data to create strategic action plans
Career Framework Role
Provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer and an E-verify participant. Concentrix considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status or any other legally protected characteristic.
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Location:
USA, FL, Work-at-Home
Language Requirements:
Time Type:
Full time

Keywords: Concentrix, Cheyenne , Sr. Manager, Planning & Scheduling, Executive , Cheyenne, Wyoming