Sr. Manager, Planning & Scheduling
Company: Concentrix
Location: Cheyenne
Posted on: June 19, 2022
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Job Description:
Job Title:
Sr. Manager, Planning & Scheduling
Job Description
The Sr Mgr Workforce Management is responsible for managing a team
to develop accurate and timely forecasts, capacity plans,
schedules, pre-day schedule management, intraday management, and
post-day performance analysis in a multi-site/skill environment.
This position is responsible for the execution of workforce
strategy and achievement of client goals and Concentrix performance
metrics.
Essential Functions/Core Responsibilities
Review completed forecasts, schedules, and plans developed by team
members to ensure completion, accuracy, and adherence to
standards
Lead reviews of Workforce Management strategy to identify
opportunities to improve utilization and develop new strategies to
proactively respond to client needs
Partner with Business Development, Operations, and Clients to
develop new models to support staffing and volume changes
Lead reviews of Call Center efficiency and customer service
performance to ensure client needs and Concentrix financial
performance are met
Partnerwith support functions (IT) to ensure that forecasting,
planning, and scheduling tools/software are properly configured and
maintained to support the Workforce Management team
Leadthe development of forecasts, resource plans, and schedules for
new programs
Candidate Profile
Associate's degree in related field from a four-year college or
university with more than ten years of relevant experience (with
two to four years of Progressive Mgmt Experience) preferred
Minimum six years related experience in operations, volumes
management, and / or forecast, capacity planning, scheduling and
real time management
Excellent communication skills, both written and verbal. Ability to
effectively present information to internal and external
associates
Advanced Microsoft Office skills
Proven ability to organize and prioritize projects in a fast-paced
and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to a
team of employees
Demonstrated ability to take initiative and ownership with focus on
continuous improvement
Excellent attention to detail
Demonstrated ability to foster customer service disposition and
sense of professionalism for self and team
Solid understanding of the organization's business operations and
industry. Demonstrated business acumen
Demonstrated ability to comprehend, analyze, and interpret. Ability
to analyze large quantities of raw data to create strategic action
plans
Career Framework Role
Provides leadership to managers, supervisors and/or professional
staff. Is accountable for the performance and results of multiple
related units. Recommends operational objectives and develops
departmental plans, including business, production and/or
organizational priorities. Controls resources and policy formation
in area of responsibility. Decisions are guided by resource
availability and functional objectives. Develops and administers
performance requirements; may have budget responsibilities.
Disclaimer
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all
responsibilities, duties, and skills required of personnel working
within this job title.
Concentrix is an equal opportunity employer and an E-verify
participant. Concentrix considers qualified applicants without
regard to race, color, religion, sex, national origin, age, sexual
orientation, gender identity or expression, veteran status,
disability status or any other legally protected
characteristic.
#NACNX
*msja
Location:
USA, FL, Work-at-Home
Language Requirements:
Time Type:
Full time
Keywords: Concentrix, Cheyenne , Sr. Manager, Planning & Scheduling, Executive , Cheyenne, Wyoming
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