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Simply Mac Store Manager

Company: Spring Mobile
Location: Cheyenne
Posted on: November 3, 2018

Job Description:

Job Description SUMMARY Our Store Managers are fearless leaders of our business and at the heart of our Core Values. As a leader of up to 15 employees, they have the opportunity to build a spirited and dynamic team of talented team members that deliver an unparalleled customer experience. Our Store Managers know how to drive a sales culture that put the customer first and are sticklers for operational excellence. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* * Meet or Exceed Profitability Goals * Deliver a culture around Customer Satisfaction that meets the company's expectations * Deliver on Key Partnership alignments by exceeding unit goals * Provide a Premium Service environment by delivering on Apple Service Metrics * Control payroll expenses by meeting or exceeding Payroll as a Percentage of Gross Profit goals * Maintain an acceptable shrink % as outlined by the company by establishing a culture of operational excellence * Deliver a culture where all store employees utilize the Apple Customer Experience program to provide a transformational experience * Ensure that all store employees are meeting training requirements around our products, services, and operations in order to provide the best possible customer experience * Ensure that all service employees are current on all required service certifications as outlined by Apple * Deliver monthly evaluations to team members with planned and purposeful developmental objectives * Embrace a philosophy of constantly developing the next level of talent within your store * Source talent that embraces Simply Mac's culture and core values * Encourage a culture around open and honest feedback amongst the team REQUIRED COMPETENCIES * Developing Direct Reports ? Provides challenging and stretching tasks and assignments to help develop future talent. * Customer Focus ? Is dedicated to meeting the expectations and requirements of internal and external customers. * Managing Vision ? Communicates a compelling and inspired vision or sense of core purpose. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) * High school diploma or GED required; 1 or more years of accredited college study preferred * At least one year of successful organizational experience required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES * Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members * Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization * Working ability to work under demanding time constraints and production goals * Possess working analytical, problem solving and decision making skills * Proficient customer service skills * Working knowledge of Mac-based/Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, Outlook, PowerPoint, Project and Word * Working ability to model consistently Simply Mac's commitment to a respectful, diverse, inclusive, and collaborative work environment * Consistently demonstrates a commitment to Simply Mac policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities * Ability to lift and/or move boxes, totes, and other objects weighing up to 50 lbs., horizontally, and from ground level to a minimum height of 4 feet. * Certified or the ability to become certified with minimal training in: Apple Sales Training Online (ASTO) ? Product Professional, Apple Certified Macintosh Technician (ACMT), iOS Certification, Mac Integration Basics (MIB). * Working ability and willingness to learn new products and services in a timely manner * Knowledgeable and willing to learn current and future technology and solutions . . To return to GameStop Technology Brands Job Postings, please click here.SDL2017

Keywords: Spring Mobile, Cheyenne , Simply Mac Store Manager, Executive , Cheyenne, Wyoming

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