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Healthcare Operations Manager / Deputy Account Manager

Company: Conduent
Location: Cheyenne
Posted on: April 12, 2019

Job Description:

Deputy Account Manager (position is located in Cheyenne, WY) Experienced leader required to effectively manage and direct targeted operations involving multiple department/divisions of related functions. Functionally manages customer relations, contract compliance and management, human relations and communication. Serves as back-up to account leadership Detailed functions include: * Assure compliance with contractual standards, Company policy, State and Federal laws and regulations maintaining and monitoring staffing levels * Responsible for overall management of the operations department to include Claims, Provider Relations, Third Party Liability, Medical Policy and Quality Assurance * Maintain positive customer relationships among government civil servants and political appointees * Participates in strategy and long-range goals and objectives at account level * Identifies and capitalizes on opportunities as identified for account/business growth * Identifies potential risk and issues, minimizes and manages vulnerabilities and develops contingency plans * Directs and coordinates activities of assigned functions or business operations for which responsibility is delegated to further attainment of goals and objectives * Improve operational efficiencies and customer service through implementation of best practices * Provides data and feedback on activities, cost, operations, and forecast date to determine business progress toward stated goals and objectives * Selects, develops, motivates, and deploys staff of highly competent managerial and professional employees to effectively support the functions of the business operation * Oversee Privacy and Security for the account * Prepares audit and control reports by collecting, analyzing, and summarizing operating information and trends. * Work directly with the client concerning changes in program policy, processes or problem resolution * All other duties as assigned Experience and Education * Minimum 5-8 years of senior level operations/technical management experience * Minimum 3 years of management experience in operating Federally-funded state or county human services programs * Preferred experience of P&L management * Bachelor's degree required; advanced degree preferred Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. '1911869SDL2017

Keywords: Conduent, Cheyenne , Healthcare Operations Manager / Deputy Account Manager, Executive , Cheyenne, Wyoming

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