Central Intake Supervisor
Company: Guidelight Health
Location: Denver
Posted on: January 17, 2026
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Job Description:
Job Description Job Description Guidelight Health is a
cutting-edge behavioral healthcare company dedicated to
transforming lives through high-quality PHP (Partial
Hospitalization Program) and IOP (Intensive Outpatient Program)
services. As a newly launched organization, we are on a mission to
redefine the behavioral health industry by delivering exceptional
care, utilizing state-of-the-art facilities, and prioritizing the
well-being of those we serve. At Guidelight Health, we are building
a team of passionate, forward-thinking professionals who are eager
to be part of this exciting journey to reshape mental health care.
Join us in making a lasting impact! Description: This is a
full-time salaried role with a Monday-Friday schedule, 8-5pm
MST/PST, with a rotating late day once a week to support late staff
until 7pm. Title: Central Intake Supervisor Reports to: Director,
Central Intake FLSA Status: Exempt Summary: The Central Intake
Supervisor leads and manages the Admissions team, with full
accountability for the performance, quality, and effectiveness of
Guidelight's centralized intake and admissions function. This role
owns the end-to-end intake and admissions process, from initial
inquiry through scheduled admission, ensuring a timely, accurate,
and high-quality experience for clients, referral partners, and
internal clinical teams. The Supervisor is responsible for hiring,
onboarding, training, coaching, and developing a team of Admissions
Coordinators, while driving operational excellence through clear
performance metrics, reporting, and ongoing process improvement.
This role oversees intake operations at scale, ensures consistent
adherence to quality, compliance, and service standards, and serves
as a key partner to clinical and growth leaders in delivering
best-in-class access to care. Responsibilities: Supervise and
support Intake Specialists responsible for scheduling, benefits
verification, referral source outreach, and clinician coordination.
Own hiring, onboarding, and training of Intake Specialists to
ensure adequate coverage, quality, and scalability of the intake
function. Oversee inbound and outbound referral management,
ensuring clients are appropriately placed across levels of care.
Monitor and manage performance against key intake metrics,
including phone answer rate, QA scores, confirmed vs. scheduled,
and completed vs. scheduled. Conduct regular performance reviews,
provide ongoing coaching, and implement corrective action plans to
drive accountability and continuous improvement. Partner with
Clinical Outreach teams to strengthen provider relationships and
improve referral accuracy and conversion. Collaborate with
leadership to refine intake workflows, improve efficiency, and
align operations with business strategy and growth goals. Ensure
compliance with HIPAA, privacy requirements, and internal quality
and documentation standards. Serve as an escalation point for
complex intake cases, service recovery, and operational issues as
needed. Required Qualifications: Bachelor's degree required;
advanced degree preferred. 5 years of intake, scheduling, or
referral management experience; 2 years in leadership preferred.
Leadership experience within a high-volume and fast-paced
centralized intake, call center, or virtual care environment for a
healthcare provider organization. Proven ability to manage
high-volume intake operations. Strong data analysis skills with
experience in monitoring dashboards and team performance. Excellent
written/verbal communication and relationship management skills.
Highly adaptable with a proven history in high-growth and
early-stage environments. Preferred Qualifications: Familiarity
with acute mental health services, ideally with PHP/IOP programs
specifically. Pay Range $75,000—$85,000 USD
Keywords: Guidelight Health, Cheyenne , Central Intake Supervisor, Healthcare , Denver, Wyoming
