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Team Leader - Operations - Work From Home

Company: C3/CustomerContactChannels
Location: Cheyenne
Posted on: November 18, 2021

Job Description:

Company Overview Join us on our mission to elevate customer experiences for people around the world.-- As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you---ll love today!Position Purpose:The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The Team Leader---s primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client.Job Requirements:--- Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI---s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to--- Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly--- Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans--- Resolve customer escalations--- Responsible for communication between contact center management, client and associate--- Participate in associate selection and interviewing process--- Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectationsQualifications:--- Bachelor---s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience--- Previous call center experience preferred--- Prior supervisory or leadership experience preferred--- Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook--- Excellent oral and written communication skills--- Strong organizational and interpersonal skills--- Schedule flexibility--- Analytical and problem-solving skills--- Strong ability to multitask--- Ability to function in a fast paced environment--- Dependability regarding completion of assignments and attendance--- Ability to pass a drug screen and background checkIf you---ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Keywords: C3/CustomerContactChannels, Cheyenne , Team Leader - Operations - Work From Home, Hospitality & Tourism , Cheyenne, Wyoming

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