Field Service Representative
Company: Persistent Systems
Location: Cheyenne
Posted on: June 24, 2022
Job Description:
We are looking for an onsite Field Service Representative (FSR)
who will be a critical member of the Persistent Systems Air Force
Technical Team supporting the Regional Operating Picture (ROP)
program in Cheyenne, WY. The Field Service Representative will
provide forward, hands on support to solve our customer's most
difficult ROP problems and maintain full operational capabilities
of the ROP network. Among other things, this role will be critical
to developing long-term customer relationships. The onsite FSR will
serve as a member of the onsite technical team and become a
subject-matter expert in the support of Wave Relay - communications
solutions and will be responsible for the technical aspects of ROP
solutions offered to our customers. The FSR will have daily direct
and recurring interaction with our customers and will play a
pivotal role in communicating technical challenges to our Project
Field Operations Representatives and Field Application Engineers.
This role is integral in supporting project development with direct
insight into customer challenges and project needs. -Position
Responsibilities -
During the initial roll-out, perform
daily installs of the ROP system within missile field (MF)
vehicles, as well as at various TOC sitesExecute work orders
related to deployment of line replaceable/shop replaceable ROP
equipment located on-site according to scope of work,
planning/service level agreements and quality standards Perform
scheduled and ad hoc preventative maintenance tasks on ROP system
componentsIdentify areas of potential improvement in equipment,
training and support and elevate to Senior Field Service
Representative Perform firmware and security updates as
neededAssist Air Force MF personnel with procedures and
optimization of the ROP system Act as the end user's primary
technical point of contact ensuring rapid solution to any reported
issues Provide project technical assistance, product education, and
training to Air Force MF personnel Maintain expert knowledge of
Persistent Systems products and solutions Conduct troubleshooting
and root cause analysis for ROP networking systems Conduct
equipment checks as needed on ROP equipment throughout the missile
field. -Maintain accurate inventory of all components and
consumable items Follow direction and guidance from Senior Field
Service Representative Minimum Qualifications
1 year of experience as an FSR or
equivalent experience 1 years of experience with tactical and/or
strategic radio communications systems Proven troubleshooting
experience with communications systems and architectures Experience
conducting training for small groups Experience with managing
equipment inventory and readiness Must be available to travel at
least 10% of the time Strong understanding of technical concepts
such as wireless, GPS, mobile, RF propagation with an understanding
of hardware and software concepts Must have, or be able to obtain a
United States Secret security clearance -Preferred Qualifications
Associates degree in Computer
Science, Electrical Engineering, or other technical discipline Air
Force Security Forces or Missile Field background CompTIA A+ or
other IAT Level II certification in accordance with DoD 8570
guidance MANET or Wave Relay - experience DoD Information Assurance
experience Strong tactical mindset and incorporating technology
into operations. Experience supporting Line of Site and Beyond Line
of Site communications networks Testing and evaluation experience
Smart phone and tablet computer configuration experience Video
encoder experience Land Mobile Radio (LMR) bridge experience
Configuration management experience A2B Tracking or similar IUID
equipment tracking system experience -Persistent Systems is a
growing business that develops Mobile Ad hoc Networking (MANET)
wireless radio systems for US Government and commercial
applications. The radios are typically worn on the person, mounted
to manned vehicles, integrated into autonomous unmanned vehicles,
or installed at fixed sites. The systems provide on-the-move data,
voice, video, and situational awareness capability. Located in the
heart of New York City, Persistent Systems is an exciting company
that is passionate about delivering cutting edge products. -
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Keywords: Persistent Systems, Cheyenne , Field Service Representative, IT / Software / Systems , Cheyenne, Wyoming
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