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Field Service Representative

Company: Persistent Systems
Location: Cheyenne
Posted on: June 24, 2022

Job Description:

We are looking for an onsite Field Service Representative (FSR) who will be a critical member of the Persistent Systems Air Force Technical Team supporting the Regional Operating Picture (ROP) program in Cheyenne, WY. The Field Service Representative will provide forward, hands on support to solve our customer's most difficult ROP problems and maintain full operational capabilities of the ROP network. Among other things, this role will be critical to developing long-term customer relationships. The onsite FSR will serve as a member of the onsite technical team and become a subject-matter expert in the support of Wave Relay - communications solutions and will be responsible for the technical aspects of ROP solutions offered to our customers. The FSR will have daily direct and recurring interaction with our customers and will play a pivotal role in communicating technical challenges to our Project Field Operations Representatives and Field Application Engineers. This role is integral in supporting project development with direct insight into customer challenges and project needs. -Position Responsibilities -

During the initial roll-out, perform daily installs of the ROP system within missile field (MF) vehicles, as well as at various TOC sitesExecute work orders related to deployment of line replaceable/shop replaceable ROP equipment located on-site according to scope of work, planning/service level agreements and quality standards Perform scheduled and ad hoc preventative maintenance tasks on ROP system componentsIdentify areas of potential improvement in equipment, training and support and elevate to Senior Field Service Representative Perform firmware and security updates as neededAssist Air Force MF personnel with procedures and optimization of the ROP system Act as the end user's primary technical point of contact ensuring rapid solution to any reported issues Provide project technical assistance, product education, and training to Air Force MF personnel Maintain expert knowledge of Persistent Systems products and solutions Conduct troubleshooting and root cause analysis for ROP networking systems Conduct equipment checks as needed on ROP equipment throughout the missile field. -Maintain accurate inventory of all components and consumable items Follow direction and guidance from Senior Field Service Representative Minimum Qualifications
1 year of experience as an FSR or equivalent experience 1 years of experience with tactical and/or strategic radio communications systems Proven troubleshooting experience with communications systems and architectures Experience conducting training for small groups Experience with managing equipment inventory and readiness Must be available to travel at least 10% of the time Strong understanding of technical concepts such as wireless, GPS, mobile, RF propagation with an understanding of hardware and software concepts Must have, or be able to obtain a United States Secret security clearance -Preferred Qualifications
Associates degree in Computer Science, Electrical Engineering, or other technical discipline Air Force Security Forces or Missile Field background CompTIA A+ or other IAT Level II certification in accordance with DoD 8570 guidance MANET or Wave Relay - experience DoD Information Assurance experience Strong tactical mindset and incorporating technology into operations. Experience supporting Line of Site and Beyond Line of Site communications networks Testing and evaluation experience Smart phone and tablet computer configuration experience Video encoder experience Land Mobile Radio (LMR) bridge experience Configuration management experience A2B Tracking or similar IUID equipment tracking system experience -Persistent Systems is a growing business that develops Mobile Ad hoc Networking (MANET) wireless radio systems for US Government and commercial applications. The radios are typically worn on the person, mounted to manned vehicles, integrated into autonomous unmanned vehicles, or installed at fixed sites. The systems provide on-the-move data, voice, video, and situational awareness capability. Located in the heart of New York City, Persistent Systems is an exciting company that is passionate about delivering cutting edge products. - -

Keywords: Persistent Systems, Cheyenne , Field Service Representative, IT / Software / Systems , Cheyenne, Wyoming

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