Technology Support Specialist
Company: JPMorgan Chase & Co.
Location: Aurora
Posted on: April 2, 2026
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Job Description:
Description Step into the role of technology support, where your
expertise shapes the seamless tech experience in a dynamic cultural
environment. As a Technology Support Specialist at JPMorgan Chase
in Corporate Sector Infrastructure Platforms, you are a key part of
a team that leverages best practices to support day-to-day
technology activities. Your role involves assisting and
troubleshooting hardware, software, and technology issues within
the firm. You are committed to executing with efficiency and are
focused on continuous improvement in service delivery, all while
upholding a high level of customer satisfaction. Job
responsibilities Provides basic first-line support for hardware,
software, and technology issues through live chat and service
requests, adhering to established processes and procedures Utilizes
established problem-solving techniques and diagnostic tools to
systematically identify, analyze, and resolve technical issues,
ensuring minimal downtime and optimal system functionality Applies
emerging knowledge of hardware components, networking concepts, and
operational management to support and maintain technology systems
Contributes to the improvement of processes and procedures by
identifying optimization areas and providing feedback on potential
solutions Required qualifications, capabilities, and skills Up to 6
months of experience in problem-solving and delivering first
contact end-user support to help resolve issues in real-time,
including hardware, software, and network support Exposure to
support communication and resolution tools such as live chat,
incident/service request management, and runbooks to help solve
system issues Baseline knowledge of typical technology operational
issues Preferred qualifications, capabilities, and skills
Familiarity with troubleshooting techniques for hardware, software,
and technology systems Capability to document issues, procedures,
and root cause analysis Ability to balance tasks while documenting
outcomes
Keywords: JPMorgan Chase & Co., Cheyenne , Technology Support Specialist, IT / Software / Systems , Aurora, Wyoming
