Systems Administrator II
Company: Blue Federal Credit Union
Posted on: May 19, 2019
At Blue we work hard, have fun and win for our members. As the
Systems Administrator II you will be responsible for performing
system administrative duties including assisting users with systems
access, and resolving application and resource problems.
Responsible for ensuring high quality Tier II Helpdesk support to
all users. Responsible for repairing, maintaining, upgrading, and
installing technology hardware, software and related equipment.
Monitors systems utilization, availability, integrity, and recovery
capabilities. Provides technical support to end users, answers
questions, and prepares systems and resource training sessions as
needed. Performs diagnostic testing to determine source of problems
and makes necessary repairs. Maintains activity logs and makes
recommendations for new infrastructure (hardware and software)
products. Loads and verifies software, tracks and resolves
equipment problems, and completes licensing and inventory control
functions. Notifies supervisor of significant problems and
recurring errors in operating systems, hardware, software and
associated peripherals. Works on a team responsible for providing
system resources required to deliver voice, internet, office and
applications to the company's internal and external customers. Is
part of an on call rotation for after-hours response and resolution
as required Major Duties and Responsibilities:
- Assumes responsibility for performing timely and effective tier
II user support services. Assists users in accessing corporate
systems resources, server and virtualization architecture, and data
storage including (but not limited to): Enterprise and Departmental
server-class machines, Network Attached Storage devices, Data
Backup and replication Services, hardware and software management,
Server Operating Systems, Email Systems, and Server Disk and
Performance Capacity management. Includes VOIP technologies.
Provides phone, e-mail, and in-person support to end users.
Provides training for end users on installed and network software.
Installs and maintains network and user software across all
platforms in the credit unions data center footprint. Troubleshoots
problems with hardware and software. Maintains an activity log of
problems, analyzes data, and makes recommendations for action.
Responsible for documenting procedures for deploying products in
area of responsibility.
- Contacts vendors and arranges for upgrades, updates, patches
and replacements for software and hardware platforms. Analyzes
problems and provides technical assistance to solve them. Corrects
routine operating problems through necessary action and resolution
steps, utilizing outside resource as necessary and available.
- Responsible for installation, product upgrades and ongoing
support for all corporate systems and resource, including (but not
limited to): backups, replication, voice services, systems access,
and organization servers. Serves as the primary technical resource
of the IT Operations department with Disaster Recovery process,
facilities, and annual test. Assumes responsibility for the
effective performance of systems administration duties.
- Grants rights to users, manages user network and e-mail
accounts, adds and deletes user accounts. Configures software for
deployment and company-wide implementation. Completes hardware and
software licensing functions and inventory management duties.
Ensures company compliance with software licensing agreements.
- Additional responsibilities include checking server, storage,
security software, and backup logs, scrutinizing performance and
capacity for credit union violations and performance opportunities,
evaluating inconsistent adherence to IT and security policies, etc.
Will participate in annual audit and security testing, conduct
users activity audits when required or requested by
- Assumes responsibility for establishing and maintaining
collaborative communication and coordination with outside vendors,
company personnel, and with management. Maintains regular contact
with all departments to obtain information and to correct errors in
network operations. Distributes materials on updated projects.
Assists area personnel with computer operations. Trains and
supports users and tier 1 support personnel. Keeps users informed
of the status of their requests
- Must comply with applicable laws and regulations, including but
not limited to, the Bank Secrecy Act, the Patriot Act, and the
Office of Foreign Assets Control. Experience: Five to eight years
of similar or related experience, including preparatory experience.
- Experience with Palo Alto firewalls preferred.
- Experience with the CISCO Voice over IP and Encryption
- Experience with Veeam Backup Solutions preferred
- Experience with Zerto Replication Solutions preferred
- Experience with VMWare vSphere, Horizon View, and other
- Experience with Windows Server and Desktop O/S preferred
- Experience with Linux O/S preferred
- Minimum of two to four years of experience in maintaining and
supporting the aforementioned systems at a high level is required.
Education/Certifications/Licenses: A college degree. Interpersonal
Skills: A significant level of trust, credibility and diplomacy is
required. In-depth dialogues, conversations and explanations with
customers, direct and indirect reports and outside vendors can be
of a sensitive and/or highly confidential nature. Communications
may involve motivating, influencing, educating and/or advising
others on matters of significance. Courtesy, tact and diplomacy are
essential elements of the job. Work involves personal contact with
others inside and/or outside the organization, generally regarding
routine matters for purposes of giving and obtaining information,
as well as advising or referring, which commonly require shorter
discussions. Other Skills: A working knowledge of Firewall,
Intrusion Detections and other security best practices is
Keywords: Blue Federal Credit Union, Cheyenne , Systems Administrator II, IT / Software / Systems , Cheyenne, Wyoming
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