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Member Solutions Representative

Company: Blue Federal Credit Union
Location: Cheyenne
Posted on: December 3, 2019

Job Description:

As the Member Solutions Representative, you'll participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, collection letters and in person interviews. Recommends further action on accounts as deemed necessary (includes but not limited to): repossession, legal action, foreclosure and referral to collection agency). The Member Solutions Representative will also focus on the following: ? Engage our member by phone (both inbound and outbound calling), e-mail, or letters. Interview members to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts, recommendations for repossession or payment deferrals). Counsel members concerning their financial obligations, advises of options and solicits agreement of payments. Recommend further action as deemed necessary (i.e. repossession, legal action, loan modifications, etc.). Demonstrates judgment and discretion within the framework of all applicable regulations and policies. ? Ensure customer files are kept updated and complete, clear and concise documentation of all interactions are entered, and all required documents and letters are processed (includes completion of adverse action forms and legally required notices). ? Assist other departments and branches with Members as needed. Provide support for the Front Line and Contact Center personnel in serving delinquent Members. ? Process loan payments and transfers for Members over the phone with all possible precision.Experience: Six months to two years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses: A high school degree or equivalent Interpersonal Skills: A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Culture At Blue we invest in you and your career, with a big-picture perspective on what's important in your pursuit of life. At Blue, we strive to spend our time, energy and money doing meaningful things that make a difference for the people and places we care about. We would like you to know that our #1 priority is to hire and retain employees who provide outstanding service to every member and employee every day. Unlike most companies, where core values are just a plaque on the wall, our values play a big part in how we hire, train and develop our employees. PandoLogic. , Location: Cheyenne, WY - 82008

Keywords: Blue Federal Credit Union, Cheyenne , Member Solutions Representative, Other , Cheyenne, Wyoming

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