Patient Access Shift Lead

Company: Cheyenne Regional Medical Center
Location: Cheyenne
Posted on: January 7, 2021

Job Description:

ROLE SUMMARYAdheres to all requirements associated with the Patient Access Representative II job duties. In addition to the Rep II role, the Patient Access Shift Lead is familiar with insurance protocols, helps compile estimated patient healthcare costs per service, calculates patient Out of Pocket expenses, and participates in training new staff. In addition to performing the standard responsibilities of a Patient Access II for ED registration, the shift lead serves as the primary support resource for ED registration during that shift or day, depending upon lead coverage. These support responsibilities include: workflow organization, assist with quality improvement (audit percentage of daily accounts) daily deposit of copays and cash drawer audits. Provides daily and hourly reports on patient volumes.CORE RESPONSIBILITIES

• Registers patients and/or responsible party in a timely and efficient manner using multiple methods of communications. Obtains required admission information such as patient insurance/financial information, demographics and ensure that an accurate medical record is created. Promotes accurate billing information and dissuade fraudulent use of insurance.
• Obtains necessary signatures for consent for services and mandatory Medicare documents. Communicates with third parties to coordinate authorized hospital services.
• Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient's physician, and insurance company.
• Explains charges for specific services provided and present estimated charges for payment.
• Collects appropriate monies due or direct patient to pre-arrange for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission process.
• Maintains patient records regarding all non-clinical patient information.
• Assists in training new employees in the Patient Access I and II positions. Acts as a mentor to new staff members.
• Increased Responsibilities may include: call rotation, training, testing and troubleshooting for all processes within the department.
• Daily reviews of accounts falling into work-queues.The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified and employees may be required to perform other duties as assignedSKILLS, KNOWLEDGE, AND ABILITIES
  • Excellent interpersonal and communication skills to deal with co-workers, patients and public.
  • Adept at reading, writing, and mathematics
  • Ability to multi-task and work well within stressful environment
  • Demonstrates strong cognitive and problem-solving skills all with minimal supervision.
  • Ability to read and comprehend reports, studies and government regulations and guidelines.Minimum RequirementsMINIMUM REQUIREMENTS
    • High School Diploma or GED
    • 2 years' experience in hospital admission, medical records, and/or insurance knowledgePREFERRED QUALIFICATIONS
      • Customer service experience and computer skills
      • Multi-lingual ability a plus
      • CHAA certification with-in two years of hire

Keywords: Cheyenne Regional Medical Center, Cheyenne , Patient Access Shift Lead, Other , Cheyenne, Wyoming