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Client Care Coordinator

Company: Home Instead
Location: Cheyenne
Posted on: May 3, 2021

Job Description:

Image result for home instead logo

NOW HIRING

Client Care Coordinator, Cheyenne, WY

Home Instead currently has an opportunity available for an experienced Client Care Coordinator to join our team in Cheyenne. We seek a talented applicant who can help us continue to achieve our mission of delivering the highest quality non-medical home care services to seniors in Wyoming.

The Client Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, Client/Caregiver introductions, and quality assurance visits with existing clients to ensure that we are providing excellent service at all times. At Home Instead our Client Care Coordinators use a relationship based approach to determine each individual client's needs and create a tailored service plan to meet those needs. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention, as well as identify opportunities with each family we serve.

The Applicant must be compassionate, empathic, and love working with seniors. Customer relations experience and the desire to thrive within a high growth industry are also a must.
This is a Full-Time position.

Primary Responsibilities (including, but not limited to):

  • Network and build relationships of trust with referral providers in the senior care industry in and around Cheyenne
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations at the homes of potential clients in need in the Cheyenne area
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client's care.
  • Conduct client/Caregiver introductions with every new client and with every new Caregiver.
  • Create and maintain client and responsible party records documenting all quality assurance visits.
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Caregivers, and referral providers/care providers.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution as well as receiving the services needed.
  • Demonstrate open and effective communication with the franchise owner, colleagues, Caregivers, clients and family members.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

Qualifications

  • Valid driver's license.
  • Minimum of two years in a staffing and/or recruiting position.
  • Professional experience in the field of customer service.
  • Knowledge of general healthcare staffing requirements.
  • Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
  • Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
  • Excellent problem-solving abilities are a requirement, since the schedule conflicts bound to arise that will require creative solutions.

The right person for this position must possess excellent communication skills, thrive in a fast-paced environment and have the ability to work well independently but withing a team network setting. Perhaps most importantly, the person must carry our spirit, sense of humor and must be a joy to work with.

Do you thrive on providing extraordinary customer service? Do you find joy in serving others? Consider joining Home Instead of Wyoming in this role.

BENEFITS

  • A Great Place To Work!!
  • Health benefits
  • Vacation/Paid Time Off
  • 401(k)
  • Personal & professional on-going training

ADDITIONAL QUALIFICATIONS INCLUDE:

  • A winning attitude!
  • Sales/Networking experience
  • Professional experience in the field of customer service..
  • Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
  • Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
  • Excellent problem-solving abilities are a requirement, since the schedule conflicts bound to arise that will require creative solutions.
  • A &lsquoglass is half-full view of the world&rdquo
  • A sense of humor&hellip.if you can't laugh at yourself this environment is not for you!

Are you a driven, fun-loving person who is looking to sustain a rewarding career with a company that makes a difference in people's lives? If you meet the above criteria, please send your resume for consideration.

 

Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Cheyenne , Client Care Coordinator, Other , Cheyenne, Wyoming

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