Technician II - Systems

Company: DISH Network
Location: Cheyenne
Posted on: May 3, 2021

Job Description:

Responsibilities:Effectively uses written and verbal communication skills to relay details of issues or tasksReceives and accepts pass downs to ensure all notifications alerts or hourly updates are communicated to oncoming shift personnel, and get clarification when neededValidates customer complaints and follows through to provide a response to the customerDocuments technical discrepancies or outages and reports problems to appropriate personnelCommunicates with outside providers as needed to coordinate onsite repair activities as neededIdentifies, reviews and reports service issues and outages, performing minor troubleshooting and escalating to Tire II as neededUses resource databases effectively to expedite troubleshooting and escalationsResponds to visual and audible alerts via man-machine computer user interface screensPerform content sweeps as directed on each shiftProvide Tier I & II telephone contact for IPTV systemsMonitor services that include adult content without objectionsMonitor the health of the network, storage and servers using a variety of tools including Zenoss, Zabbix and in house developed dashboardsInstallation of operating systems and software applications Basic Requirements:Ability to type 20 WPM12+ months experience with Microsoft Office Suite and Google G-suite to access emails, enter data, access databases, and create documentsHS Diploma/GED/Technical Degree and 2 or more years of experience in systems, software or network; or an equivalent combination of education and experienceTwo or more years' experience in UNIX/Linux server administration including scripting in one or more languagesMust be available to work a rotating schedule as dictated by the needs of the business as the facility operates 24/7/365 Qualifications:Ability to use communication to build a positive environment by demonstrating respect, clarifying expectations and keeping commitments.12+ months experience with Microsoft Office Suite and Google G-suite to access emails, enter data, access databases, and create documentsCommunication skills and strong customer service orientation.Able to clearly communicate network issues and the status of efforts to resolve problemsAbility to communicate complex technologies effectively with non-technical personnel, management and customersAbility to read, analyze and interpret data and make well-informed decisions before issues become customer impacting to interpret documents such as operating manuals, instructions, proceduresAbility to deal with concurrent problems and issues effectivelyAbility to remain calm in a high-pressure situation and deal with ambiguous or unexpected situationsAbility to prioritize in a fast-paced environmentCapability to approach problems not covered by existing procedures is importantAbility to work effectively with cross-functional teams.Experience with SOP related procedures. Works under supervision, but has more independence in role than a Tech I due to mastery of skills. Able to train on procedures1-5 years of progressively related experiencePrefer experience with VMWare, Isilon and EMC technologiesAbility to sit for long periods of time Compensation: $28,800.00/Yr. - $43,200.00/Yr. From versatile health perks to new career opportunities, check out our benefits on our careers website.Employment is contingent on successful completion of a pre-employment criminal background check, which may include a drug test.

Keywords: DISH Network, Cheyenne , Technician II - Systems, Other , Cheyenne, Wyoming