Office Service Support - ENT Clinic

ROLE SUMMARY

The Office Service Support provides administrative and clerical support to department or unit. This position is responsible for scheduling, registration, pre-registration and maintaining accurate non-clinical patient information. Perform general receptionist duties.

CORE RESPONSIBILITIES

• Greets visitors and checks in patients with accurate demographic and insurance information.
• Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patients physician, and insurance company.
• Obtains insurance verification by e-verify or phone.
• Obtains necessary signatures for consent for services and mandatory Medicare documents.
• Encourages and assists patients in registration of patient portal.
• Responsible for scheduling patients for in office procedures/office visits and relaying patient data to those who require the information.
• Places patient appointment reminder calls.
• Obtains appropriate co-pays and account payments; responsible for cash drawer.
• Maintains accurate files and record systems to assist with all chart preparations for upcoming procedures and record statistics.
• Monitors the queues including performing the referral process through Epic and incoming faxes.
• When applicable, refers patients to Financial Assistance Office for payment plan or financial assistance.
• I understand that it is not within my scope of practice to handle any medications that I might inadvertently come in contact with, including medications delivered in the pneumatic tube system or shipped to the clinic. If I do come in contact with medications I know to alert a licensed employee for them to handle.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified and employees may be required to perform other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES

• Excellent interpersonal and communication skills to deal with patients, public and co-workers
• Proficient with MS Office, Outlook and Internet Explorer
• Excellent organization skills and attention to detail
• Demonstrates an independent work initiative, sound judgment and attention to detail
• Ability to handle multiple tasks simultaneously
• Demonstrate strong cognitive and problem-solving skills all with minimal supervision
• Proficient with standard office equipment