Customer Care Rep I

ROLE SUMMARY

In a high-paced environment; receives inbound and makes outbound calls to patients, reviews patient accounts to answer questions, communicates payment options and assists with taking payments on the phone utilizing billing systems. Will answer questions on insurance payment and verify demographic information.

CORE RESPONSIBILITIES

• Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges, and etc.
• Summarizes and document patient calls
• Communicates and transfers information to clinics and other departments as applicable for resolution.
• Works patient correspondence, update information, audit accounts and mail out requested information.
• Ensures all workflow items are completed within the set turn-around-time within quality expectations.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified and employees may be required to perform other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES

• Communicate effectively with all internal and external clients
• Ability to use good judgment and critical thinking skills to identify and resolve problems
• Proficient in MS Office software; particularly Excel and Outlook
• Computer and telephone knowledge
• Efficient and accurate keyboard/typing skills
• Possess a strong work ethic and a high level of professionalism with a commitment to client/patient satisfaction
• Functional knowledge of HIPAA rules and regulations and experience related to privacy laws, access and release of information
• In-depth working knowledge of the various applications associated with the workflows