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Patient Experience Platform Scheduler

Company: NextGen Healthcare
Location: Cheyenne
Posted on: June 6, 2021

Job Description:

Job Summary:
The Patient Experience Platform scheduler will be responsible for coordinating and maintaining scheduling of customer software installs and upgrades across multiple product lines. Will ensure that customers meet all install/upgrade pre-requisites prior to scheduling. Coordinates and communicates across multiple company business units to ensure all teams are synced to deliver a quality experience to our customers.
Job Responsibilities:
  • Maintains primary slotting calendar of customer upgrades and installs
  • Coordinates scheduling across company business units
  • Validates that customers meet install/upgrade pre-requisites prior to scheduling
  • Coordinates assignments of new projects to Implementation Teams
  • Tracks and reports measures of calendar availability booked slots, missed slots, completed slots
  • Updates customer projects in Company CRM tools
  • Associate's Degree
  • Bachelor's Degree
  • 2 plus years of experience in customer service, project coordination or related experience
  • Prior experience at NextGen Healthcare or other relevant healthcare experience
  • Prior experience in use of CRM applications
Knowledge, Skills & Abilities:
  • Ability to communicate effectively, both verbally and written
  • Knowledge of Microsoft applications, such as Word, Excel, PowerPoint, Outlook
  • Ability to use critical thinking and reasoning to solve a problem and manage tasks
  • Ability to accept responsibility, make decisions and account for his/her actions.
  • Knowledge of healthcare industry standards, trends, regulations and policies
  • Possesses strong organizational skills, detail-oriented
NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.

Keywords: NextGen Healthcare, Cheyenne , Patient Experience Platform Scheduler, Other , Cheyenne, Wyoming

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