Member Services Representative Full Time

Company: Rocky Mountain Planet Fitness
Location: Cheyenne
Posted on: June 6, 2021

Job Description:

Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Merchandise/product sales.
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club interior/exterior through specific daily cleaning duties assigned by Manager/Assistant Manager/Shift Leader.
• Assist in maintaining equipment and facility cleaning equipment.
• Assist in various duties related to member services and club operations, i.e.; new membership packets, t-shirt folding, product displays, etc.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Strong listener with the ability to empathize and problem solve.
• Work cohesively with co-workers in a team environment.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• CPR/AED Certification recommended.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional climbing, balancing, bending, kneeling, during shift.
• Must be able to occassionally lift up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Rocky Mountain Planet Fitness, Cheyenne , Member Services Representative Full Time, Other , Cheyenne, Wyoming