NOC Operator

Company: State of Wyoming
Location: Cheyenne
Posted on: June 6, 2021

Job Description:

and Functions Open Until Filled

GENERAL DESCRIPTION:

This position leverages automation to provide primary operational supervision of network and device monitoring, circuit troubleshooting, telecommunications, systems, encompassing thousands of end-points and facilitates service restoration. Focus centers on coordinating with agency and outside technicians (including the local and federal government, commercial partners, vendors, and all Wyoming educational institutions) utilized by all state government programs and functions for real-time reporting, analysis, and restoration of services.

Human Resource Contact: Auri Fermelia auri.fermelia2@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Monitor internal and external networking devices/systems, including availability, monitoring, and response to events reported by State Agencies, Educational Institutions, non-State government entities, the general public, and commercial IT providers.
• Determine the root cause of failure.
• Provides technical assistance and training to users of automation applications.
• Direct others in tasks required to restore service.
• Assist end-users in network troubleshooting techniques on the distant end.
• Provide Best-In-Class help desk services for all state agencies, educational institutions, vendors, private-public, and state partners with the enterprise ticket tracking system.
• Performs Tier I & II level support, documents, tracks, and places service calls to the ETS staff, state agencies, educational institutions, contractors, and vendors to repair servers, routers, switches, and network appliances mainframe, controlled equipment, and network restoration.
• Run, Force-in, re-run, and regulate various print batch jobs from the Control-M program.
• Monitor and operate the Data Center(s) environmental control devices.
• Perform a daily walkthrough of all technology-related areas and data centers, checking for the proper function of all computer complex areas pertinent to the ETS operations.

Qualifications

PREFERENCES:

Preference may be given to applicants who have experience in Network Support.
Preference may be given to applicants who have experience in Customer Service.
Preference may be given to applicants who have experience in mentoring or training.
Preference may be given to applicants who have experience with ticketing systems.
Preference may be given to applicants who have experience with Mainframe Operations.

KNOWLEDGE:

• Working knowledge of TCP/IP, networking protocols, networking topologies, circuit troubleshooting, ticketing systems, windows networking theory, spreadsheets, email platforms, Video Teleconferencing technologies, Bridge theory, best practices in network monitoring technologies, Active Directory functions, customer service best practices techniques, mainframe operations, enterprise printing solutions, system batch jobs,(running jobs, abends, reprints, etc.), user-level maintenance on printers, personal computers, telephone systems, general knowledge of enterprise network operations and topologies, ability to understand HVAC monitoring values, data center climate conditions and environmental controls.

• Ability to work with little or no supervision in a sometimes stressful environment.

MINIMUM QUALIFICATIONS :

Education: Bachelor's Degree (typically in Computer Technology) Experience: 0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist II OR Education & Experience Substitution: 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist II Certificates, Licenses, Registrations: None
Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Must be able to lift up to 35 lbs.
• Must be able to sit for long extended periods of time.

NOTES:

• FLSA: Non-exempt.

Supplemental Information 077-ETS - Information Technology

Click here to view the State of Wyoming Classification and Pay Structure

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Keywords: State of Wyoming, Cheyenne , NOC Operator, Other , Cheyenne, Wyoming

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