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By joining the American Red Cross you will touch millions of
lives every year and experience the greatness of the human spirit
at its best. Are you ready to be part of the world's largest
As one of the nation's premier humanitarian organizations, the
American Red Cross is dedicated to helping people in need
throughout the United States and, in association with other Red
Cross networks, throughout the world. We depend on the many
generous contributions of time, blood, and money from the American
public to support our lifesaving services and programs.
At the Red Cross, there is no such thing as a small disaster. In
every single case it is the Red Cross' mission to help people
affected by disaster meet their emergency needs that include
shelter, food, clothing, and health and mental health services. As
a paid staff member, you will support our loyal Red Cross disaster
volunteers who serve selflessly to provide a bridge of assistance
until individuals and families can resume a normal life.
Our disaster volunteers are the heart and soul of our mission to
respond to emergencies and provide relief to victims of disasters.
They serve in a number of capacities, including Disaster Action
Team Member, Disaster Assessment, Caseworker, Mass Care Feeding,
Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff,
Disaster Health Services and Disaster Mental Health.
We are currently seeking a Disaster Program Manager (Cheyenne,
WY) to work in our Cheyenne, WY office. This position will work
8:00am to 5:00pm Monday through Friday, and some weekends and
evenings will be required during times of business need. Travel
will also be involved up to 35% of the time.
The Disaster Program Manager (DPM) is responsible for either
providing functional expertise to the Regional Disaster Officer and
Volunteer Leadership at a regional level or taking full cycle
responsibility to provide service delivery programs within a
defined geography under the supervision and authority of a Senior.
DPM or Regional Disaster Officer. To accomplish this, the DPM will
be responsible for the development and leadership of volunteers, as
well as implementing and developing initiatives to increase Red
Cross visibility through program/service delivery. Acts as a
program or service subject matter expert (SME) to staff,
management, volunteers and external partners.
The DPM will accomplish this responsibility largely through the
development, operational guidance, and support of a team of trained
volunteer leaders, volunteers and partners that will stand ready to
deliver/support the services of disaster preparedness, response,
and recovery programs in the assigned jurisdiction. These teams
will operate as part of a tiered mutual aid structure
(local/regional/divisional/national), serving as the front line of
support to local communities. These services include but are not
limited to; response to recurrent local disasters (house fires,
floods, etc.), capacity building for mass care service delivery,
participation in the Home Fire Campaign, and direct assistance and
recovery services to those impacted by disasters. The Disaster
Program Manager performs these functions according to the guidance
provided by the Regional Disaster Officer; team leadership is
provided by the RDO. This position reports directly to the Senior
DPM or the RDO; and may have a dotted line to Community Executives
in the territory they cover.
- Program Management and Engagement:
DPMs are responsible for the implementation of the Disaster
Cycle Services program in a territory in alignment with established
metrics and may be assigned the following duties at the discretion
of the region. Drivers for these additional responsibilities
include the number of municipalities within its coverage area, the
amount and complexity of program activity, presence of significant
grant funding, geography, risk, population, frequency of events,
and regional structure.
- Manages volunteer recruitment and leadership
Leads and supports ongoing volunteer recognition and engagement
Serves in planning capacity in anticipation of larger response
and recovery scenarios (this may include divisional coordination,
multi-agency planning, and participation in local/regional/national
Leads and/or assists with the implementation of training
efforts, community preparedness opportunities, and the support to
other American Red Cross stakeholders
Represent part of a broader Disaster Cycle Services team within
the American Red Cross that is prepared to mobilize in support of
disaster events across the country. In support of this, the
Disaster Program Manager must be prepared to assist in the
mobilization and support of local resources (volunteers, equipment,
and supplies), as well as potential deployment themselves to serve
in a leadership capacity on a relief operation outside of their
area of responsibility.
Partners with Executive Directors and all Red Cross lines of
service to include Biomedical Services, Service to Armed Forces,
International Services, Development, Communications and
Preparedness Health and Safety Services to ensure the most
collaborative, impactful and effective delivery of services.
- Management of Volunteers & Staff:
Identifies and develops volunteer leaders who can act in
facilitative leader roles across the disaster cycle, coordinating
internally and with partners to foster a Red Cross that aligns with
government and works to enable the entire community to participate
in all phases of the disaster cycle by shifting from being not only
a provider of direct services but also a convener and facilitative
Hires, trains, coaches, counsels, supports and evaluates
performance of direct reports, volunteer leaders and
Supports and develops a primarily volunteer team responsible for
the implementation of disaster preparedness, response, and recovery
programs in the local area. Ensures the development of Disaster
Leadership Volunteers in each of the program support functional
areas of the disaster cycle in order to meet the needs of the
territory, region, state and division.
- Local Planning, Training Development, Community Outreach:
Within scope of position, represents the entire disaster cycle
of preparedness, response and recovery.
Ensures that American Red Cross services are available to
Implements the DCS structure and develops the team that
mobilizes the local community to prepare for, respond to and
recover from emergencies, meeting the needs and expectations of
clients and stakeholders. Develops human and material resources
(volunteers, partners, community agencies, shelter and vendor
agreements etc.) to ensure the full cycle of disaster services is
Provide oversight and support to local responses through the
deployment of volunteer leaders and volunteers on a daily basis in
a rapid and accessible manner. If qualified volunteer leadership is
unavailable, serve during times of disaster as the operational
In conjunction with program support functions in a region,
collaborate in local planning, exercises and training, including
exercises called by local partners Volunteer Organizations Active
in Disaster, Emergency Management Agencies and Local Emergency
Planning Committees (VOADs, EMAs and LEPCs).
The above statements are intended to describe the general nature
and level of work being performed. They are not intended to be an
exhaustive list of all responsibilities and duties required.
Education: Bachelor's degree or equivalent combination of
education and experience.
Experience: Minimum of 3-5 years' experience with social
services or service/program delivery, and providing leadership to a
department, program or service. Demonstrated experience in
coordinating staff and volunteer activities. Ability to interpret
program trends, results, and related data to formulate
recommendations. Ability to manage multiple priorities with strong
skills in planning and problem-solving. Ability to relate well and
effectively with diverse groups and individuals.
Management Experience: Minimum of 1-3 years staff management
Skills and Abilities: Excellent interpersonal, verbal and
written communication skills. Demonstrated ability to coach and or
mentor to accomplish work through team leaders. Develops project
plans & budgets. Demonstrates in-depth knowledge of program or
service. Demonstrated ability in creating presentations and
developing training modules. Develops strategies to achieve
organizational goals. Demonstrated analytical and decision- making
skills to develop creative processes for continuous program or
service improvements. Demonstrated analytical and decision-making
skills to develop creative processes for continuous program or
service improvements. Proven track record of collaboration,
facilitation, problem solving, marketing, leadership, and
partnership management. Additionally, this position requires
ability for planning, public speaking, project management and
process improvement. Individual must be customer oriented,
organized, and able to operate with an orientation toward solutions
with an external focus, and team orientation.
Other: Intermediate level proficiency with MS Office software,
including Word, Excel, PowerPoint and Outlook. Familiarity with
federal, state, and local employment laws. Must be able to perform
all assigned responsibilities under "grey sky" requirements. This
position is also responsible for ensuring that all American Red
Cross finance policies and procedures are followed as related to
the scope of work.
Apply now! Joining our team will provide you with the
opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive
consideration for employment without regard to sex, gender
identity, sexual orientation, race, color, religion, national
origin, disability, protected veteran status, age, or any other
characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross
volunteers, who represent more than 90 percent of our workforce to
help prevent and alleviate human suffering. You can make a
difference by volunteering in a position that appeals to you and
allows you to use your unique skills and talents. The Red Cross
relies on generous volunteers who give their time and talent to
help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our
most-needed volunteer positions.
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