CheyenneRecruiter Since 2001
the smart solution for Cheyenne jobs

Front Desk Rep/Office Assistant

Company: Premier Bone & Joint Centers
Location: Cheyenne
Posted on: June 7, 2021

Job Description:

Description:Job Summary:Perform customer relations duties with the public, check patients in and out, ask for and facilitate the receipt of patient payments, and maintain patient files. Provide assistance to clinic patients and ensures optimal care for patients by assisting Physician, Medical Assistant, Registered Nurse (RN), Licensed Practical Nurse, (LPN), and/or Radiology Technologist in the assessment, treatment, and maintenance of patient health, as well as maintaining organization in the office environment.Essential Duties and ResponsibilitiesOpening ProceduresEnsure opening procedures are followed daily; including turning on lights and computers, prepare clinic per physician's preference.Answer Telephone/Greet PatientsAnswer telephone and greet patients/visitors in a timely manner with professionalism and politeness.Patient Check In/OutCheck patients in and out via EMR and/or practice management.Patient PaperworkCompile information to be placed in the patient's chart, including: verifying New Patient/Old Patient paperwork is accurate and complete, witnessing consents, explaining and witnessing acknowledgements, taking patient's photo when needed, and verifying History and Physical is complete and signed.Scan paperwork into EHR, or other indicated software and ensure files are saved in the appropriate patient chart.Workers' Compensation/Motor Vehicle AccidentsObtain correct information, ensure appropriate forms are completed.Patient AssistAssist patients as needed with walking, transfers, dressing, escorting patients back to exam rooms, and preparing for the exam.Assist Nursing StaffObtain required information as directed by nursing staff; patient's height, weight, blood pressure, and other needed medical information.Assist Radiology StaffHelp and assist Radiology Technologists with any duties they may need help with.OrdersRoute orders to appropriate location/facility, and assist with medical records requests, which can include burning and/or importing discs.ChargesEnter and tally correct charges on all encounter forms.CollectionsCollect deductibles, co-payments, and charges, and give receipts to the patients.Scheduling AppointmentsSchedule patient appointments, including X-Ray and MRI appointments, within clinic or via telephone in practice management system. Attach appointment to correct case. Verify correct daytime phone number.PreparationPrepare patients charts for the next clinic day, organized by each physician's preference.Prepare the office for the next clinic day by setting the coffee maker, setup the exam rooms according to the physician's preference, have the physician's office ready, and ensure the refridgerator is stocked.Closing ProceduresEnsure closing procedures are followed daily; including cleaning exam rooms, restocking pamphlets and supplies in both exam rooms, nurse stations, and throughout the office, closing windows, turning off lights, locking doors, tallying Daily Receipt Logs, and batching credit card machines (if available).Other DutiesPerform other duties as directed/required to ensure efficient operation of the department.Interpersonal Skills:Working RelationshipsAbility to establish and maintain effective working relationships with physicians, co-workers, and the public.MentorAct as mentor for new employees.Personal GrowthAccept responsibility for own professional growth and personal conduct.Flexibility & Stressful SituationsAbility to be flexible, organized, and function under stressful situations. Responds with flexibility to changing work load and/or patient assignments.Adherence to Facility/Departmental Policy:Confidentiality/Right to PrivacyObserve confidentiality of information in regards to patients, physicians, and fellow employees. Protect Patient sensitivities and right to privacy.Attendance/PunctualityMaintain a good attendance record and arrive to work punctually.Dress Code/IdentificationFollow dress code, including wearing identification and communicate name and role to patient.Cell Phone UseCell phone may be used for business purposes only. Utilize cell phone for personal, use only during breaks or meal periods and out of the public eye.Staff Meetings/In-servicesParticipates in Premier Bone & Joint Centers and departmental in-services and staff meetings.Safety & Infection Control PoliciesAdhere to safety and infection control policies.Care of Environment, Equipment, and Supplies:EquipmentUtilize correct/safe technique when using equipment. Notify manager of malfunctioning equipment. Perform minor equipment repairs not requiring a service call.InventoryKeep inventory list of supplies keeping quantities at a reasonable level, ensuring adequate stock for next clinic. Aid with Quill orders, Don Joy Boot orders, and Hand Putty orders, and help with Hand Putty distribution.Clean, Neat, Safe EnvironmentMaintain a clean, neat, and safe environment for patients and staff, including personal work areas.. Requirements:Education:High School Diploma or Equivalent - RequiredCertification & License(s):Certification - BLS Health Care Provider Certification (CPR) - PreferredExperience:Previous experience in customer service and in a medical office setting - PreferredPhysical Requirements:Seeing - Must be able to read reports, patient charts, and to use a computer - ConstantHearing - Must be able to hear well enough to communicate with patients and co-workers - ConstantSpeaking - Must be able to verbally communicate with patients and co-workers - ConstantFingering/Grasping - Must be able to write and type, as well as grasp a telephone - ConstantStanding - FrequentlySitting - FrequentlyWeight Demands:Lifting - Must be able to lift up to 25 pounds - FrequentlyWorking Conditions:Environmental HazardsThe fast paced environment may lead to increased levels of personal stress and demand high mental acuity.Physical HazardsPhysical harm is possible when performing physical requirements, as listed above.Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.Unique Work Schedule/TravelMay be required to work after hours, on weekends, or holidays.Employee Statement of Understanding:I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees' supervisor.

Keywords: Premier Bone & Joint Centers, Cheyenne , Front Desk Rep/Office Assistant, Other , Cheyenne, Wyoming

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Wyoming jobs by following @recnetWY on Twitter!

Cheyenne RSS job feeds