Customer Care Rep I
Company: Cheyenne Regional Medical Center
Location: Cheyenne
Posted on: June 7, 2021
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Job Description:
ROLE SUMMARYIn a high-paced environment; receives inbound and
makes outbound calls to patients, reviews patient accounts to
answer questions, communicates payment options and assists with
taking payments on the phone utilizing billing systems. Will answer
questions on insurance payment and verify demographic
information.CORE RESPONSIBILITIESProvides in-depth review of
patient account information to answer questions regarding patient
responsibility, account billing status, insurance information and
charges, and etc.Summarizes and document patient callsCommunicates
and transfers information to clinics and other departments as
applicable for resolution.Works patient correspondence, update
information, audit accounts and mail out requested
information.Ensures all workflow items are completed within the set
turn-around-time within quality expectations.The above statements
are intended to describe the general nature and level of work
performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, duties and skills
required of personnel so classified and employees may be required
to perform other duties as assigned.SKILLS, KNOWLEDGE, AND
ABILITIESCommunicate effectively with all internal and external
clientsAbility to use good judgment and critical thinking skills to
identify and resolve problemsProficient in MS Office software;
particularly Excel and OutlookComputer and telephone
knowledgeEfficient and accurate keyboard/typing skillsPossess a
strong work ethic and a high level of professionalism with a
commitment to client/patient satisfactionFunctional knowledge of
HIPAA rules and regulations and experience related to privacy laws,
access and release of informationIn-depth working knowledge of the
various applications associated with the workflowsMinimum
RequirementsMINIMUM REQUIREMENTSHigh school diploma (or Equivalent
Certificate from an accredited program) or higher degreeMinimum of
two (2) years of related experience in customer service, preferably
in a call center or healthcare environmentPREFERRED
QUALIFICATIONSBilingual SpanishCoding and billing certification
preferred
Keywords: Cheyenne Regional Medical Center, Cheyenne , Customer Care Rep I, Other , Cheyenne, Wyoming
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