Senior Escrow Assistant

Company: First American
Location: Cheyenne
Posted on: June 9, 2021

Job Description:

Company SummaryJoin our team! First American''s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company''s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the sixth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit SummaryTypically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family.If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.Job Level Summary: Employee gains mastery of skills as more experience is acquired regarding various tasks Provides a wide range of support to Escrow Officers Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Demonstrates excellent judgment with work typically performed under general supervision May be viewed as subject matter expert on variety of tasksEssential FunctionsPerforms wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices. Works independently to resolve a wide range of inquiries.Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homesCreates and maintains files, records, reports; monitor and track workflowResponds to inquiries and gathers information to resolve issuesCommunicates information to responsible partiesMay train / provide guidance to less experienced team membersMay assist Escrow Offices with business development and customer serviceKnowledge and Skills/Technology UsedBroad experience with escrow transactionsStrong customer service skillsProblem solving skillsStrong organizational skillsKnowledge of MS Office suiteExcellent verbal/written communication skillsAble to maintain professionalism and a positive service attitude at all timesStrong detail orientationAbility to analyze, compare, interpret and process dataStrong knowledge of company and/or client operating systemsTypical EducationHigh School diploma or equivalentTypical Range of Experience4+ years experience directly related experienceNeeds proficiency in more complicated residential transactionsFirst American invests in its employees'' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Keywords: First American, Cheyenne , Senior Escrow Assistant, Other , Cheyenne, Wyoming