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Customer Service Representative - Gillette, WY

Company: Blue Cross Blue Shield of Wyoming
Location: Cheyenne
Posted on: June 9, 2021

Job Description:

Job Description Summary:Blue Cross Blue Shield of Wyoming's mission is to help Wyoming citizens receive and pay for the healthcare they need to live healthy and productive lives. We are Wyoming's trusted and most reliable healthcare plan leader. We are committed to innovative healthcare plan solutions using cutting edge technology.Make your career making a difference!Come join our team and work with us for best recognized, most stable, and largest health insurer in the state of Wyoming that offers a benefits package that extends far beyond your paycheck.Job Description:GENERAL PURPOSEStaffs the Regional Member Center. Performs customer service representative and other office functions as assigned by management.ESSENTIAL DUTIES/RESPONSIBILITIES Works towards quality initiatives. Answers telephone inquiries and provides service for walk in customers. Schedules sales and renewal appointments for sales staff. Prepares proposals for sales staff as required. Provides service to members, both group and individuals. Responsible for the administration and completion of group compliance paperwork. Performs routine administrative functions such as business correspondence, filing, supply inventory, etc. Attends training programs and meetings as required.OTHER DUTIES/RESPONSIBILITIESOther duties as assigned.SUPERVISORY DUTIESNone.JOB QUALIFICATIONSKNOWLEDGE, SKILL & ABILITY:Must be professional and enjoy working with people. Must have good telephone skills. Must become knowledgeable about Blue Cross Blue Shield of Wyoming and its insurance products. Must have demonstrated proficiency in the use of word processing, data base, and spread sheet programs. Must have good typing skills and be able to compose professional business correspondence.EDUCATION, LICENSURE, OR FORMAL TRAINING:High School diploma or equivalent.Current, valid driver's license may be required.EXPERIENCE: [COne to three years of work experience (typically in customer service).MATERIAL AND EQUIPMENT DIRECTLY USED:Personal Computer and associated word processing, data base, and spread sheet programs.WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:Works in an open office environment. Job activities include effective interaction with the public, writing, typing, use of the telephone, and some travel by automobile (depending on the location of the office). The ability to handle occasionally stressful situations is also required.ACCESS TO PROTECTED HEALTH INFORMATION (PHI)Access to Protected Health Information (PHI) will be limited to that which is necessary to carry out job duties outlined above.Blue Cross Blue Shield of Wyoming is an EOE, M/F/Vet/Disabled employer. Blue Cross Blue Shield of Wyoming usesE-Verify to confirm employment eligibility.Equal Opportunity is the LawEEO is the Law SupplementIER Right to WorkFMLAE-VerifyPay Transparency

Keywords: Blue Cross Blue Shield of Wyoming, Cheyenne , Customer Service Representative - Gillette, WY, Other , Cheyenne, Wyoming

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