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Staff Technician - Systems

Company: DISH
Location: Cheyenne
Posted on: June 9, 2021

Job Description:

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win its in our DNA. Were looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. A successful Staff IPTV Systems Technician is responsible for monitoring all activities of the network facility ensuring high quality data transmissions, responding to alarms, documenting outages and escalating. The IPTV department maintains the IPVOD content infrastructure as well as the back-end systems for remote viewing and management of a set of boxes. Beyond the day-to-day activities, this position provides situational guidance, technical leadership, and is a point of escalation for their respective NOC team members and management. This position advises and assists team members in resolving complex issues that arise as a result of outages and failures. The Staff Tech will work closely with the Engineering Team and will assist with; analyzing, designing, installing, maintaining and repairing software, peripherals and networks. In addition to mastery in all technical areas within the OTT-NOC environment, a Staff Technician must possess in-depth operational knowledge of all Operational Support Systems (OSS) used within the NOC, facilitate knowledge transfers, review and create Standard Operating Procedures (SOPs) and keep supervisors apprised of issues affecting their respective team. The Staff Technician is expected to have the willingness and flexibility to not only perform day-to-day console operations but to act in a technical leadership role as directed by management within an assigned NOC Team. Activities would include, but are not limited to: leading outage bridges, managing escalations, interdepartmental coordination activities, providing updates to leadership at multiple levels, interfacing with service providers, directing service resolution activities and acting in a supervisory role if needed. Responsibilities: Possesses an in-depth working knowledge of all Operation Support Systems used in the NOC (Zenoss, Zabbix, Viper, ELK, other internal systems, etc.) Monitor the health of the network, storage and servers using a variety of tools including Zenoss, Zabbix and inhouse developed dashboards Actively participates in and may lead scheduled meetings, supports changes and ensures that teams are informed Provides feedback to the supervisor on team performance Effectively uses written and verbal communication skills to relay details of issues or tasks to peers and senior management Helps direct team activities and actions during crisis situations; serves as the communications hub for the uplink, orchestrating phone, radio and coordinates outage bridge communications Receives and accepts pass downs to ensure all notifications such as weather alerts or hourly updates are communicated to oncoming shift personnel, and get clarification when needed. Facilitates On-the-Job (OJT) training using departmental Standard Operational Procedures (SOPs) and training processes from the Technical Trainer Demonstrates objective command of the shift, including assigning tasks or consoles and providing work related feedback to team members Responds to visual and audible alerts via man-machine computer user interface screens Monitor on-air programming and responds to alarms on local, national and international broadcasters Monitor services that include adult content without objections Provides Tier II support and serves as a first point of escalation for the technicians within the team Documents technical discrepancies or outages and reports problems to appropriate personnel Prepares reports for external use detailing technical discrepancies and reports problems to appropriate personnel including Executive summary reports and timelines for supervisor review Communicates with outside providers as needed to coordinate onsite repair activities as needed Evaluates and determines impact of service outages, recommends or performs preventative/corrective measures, and documents actions taken in established databases Uses databases effectively, maintaining logs and inputting data into established databases Ensures escalation and communicates with senior staff as required Assists management with Quality Assurance reviews to ensure compliance to SOPs and technical standards Participates in the development and implementation of processes, procedures and training materials. Participates in the development of the department by mentoring and training junior personnel Performs thorough troubleshooting of problems and makes well-informed decisions on next course of action/escalation Perform content sweeps as needed to support the Team Provide Tier I & II telephone contact for IPTV systems Installation of operating systems and software applications Accepts OTHER duties as assigned Basic Requirements: Ability to type 20 WPM Significant experience with Microsoft Office Suite and Google G-suite to access emails, enter data, access databases, and create documents data, access databases, and create documents Bachelors Degree STEM field preferred or Technical Degree and 4 or more years of relevant experience in systems, software or network; or an equivalent combination of education and experience Three or more years experience working with UNIX/Linux and VMWare along with scripting in Bash, Shell or Python Must be available to work a rotating schedule as dictated by the needs of the business as the facility operates 24/7/365 Qualifications: Ability to use communication to build a positive environment by demonstrating respect, clarifying expectations and keeping commitments. Attitude inspires confidence by approaching work with energy and determination to contribute. Communication skills and strong customer service orientation. Able to clearly communicate network issues and the status of efforts to resolve problems Ability to communicate complex technologies effectively with non-technical personnel and customers Ability to read and make well-informed decisions before issues become customer impacting. To interpret documents such as operating manuals, instructions, procedures Ability to deal with concurrent problems and issues effectively Ability to remain calm in a high-pressure situation and deal with ambiguous or unexpected situations Ability to prioritize in a fast-paced environment Capability to approach problems not covered by existing procedures is important Self-sufficient with analytic skills requiring very little supervision and be able to deal with ambiguous environments Ability to lead small teams and coordinate with individuals outside of your direct team by using persuasion and cooperation Ability to work effectively with cross-functional teams. Flexible enough to deal with different technical skill levels, skill sets and highly dynamic work environments and schedules Experience with SOP related procedures. Works with little supervision and with more latitude than a Lead Tech. Serves as a mentor for new employees. Able to train on procedures Identified as technical leader for specialization. Recommends changes to procedures. Able to train new employees. Serves as mentor for both new employees and other peers. 5-10+ years of progressively related experience In-depth knowledge of Apache, HTTP, TCP/IP, DNS, Varnish, NFS and additional open source software Experience with; Docker, Kubernetes, ELK, Zenoss, SaltStack, vCenter and administering virtualized servers, Atlassian based software (Bitbucket, Jira, Confluence) and High Availability services Moderate experience in; CentOS7 and Ubuntu 14.04/16.04 Complete knowledge of procedures of specialization. Understand cross-functional projects. Able to collaborate with various departments Ability to sit for long periods of time Ability to stand, walk and reach while performing the duties of this job Compensation: $20.33/Hr. - $30.69/Hr. From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

Keywords: DISH, Cheyenne , Staff Technician - Systems, Other , Cheyenne, Wyoming

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