Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
**Job Description Summary**
Under general supervision, works independently on projects and
is self-directed. UX lead partners with a collaborative,
cross-functional team to research, design and usability test
**Primary Job Duties & Responsibilities**
+ Serves as the key point of accountability for UX efforts on
multiple projects. Advocates for user-centered design
+ May support the recruitment and growth of outstanding UX
professionals by providing coaching and mentorship.
+ Contributes to a dynamic team environment through
collaboration, experimentation, agility, and vigorous inquiry,
while maintaining high expectations and attention to detail.
+ Participates in the creation and evolution of design systems
and best practices that account for user needs and context, while
reinforcing brand values and standards.
+ Ensures adherence to UX guidelines across projects.
+ Informs UX resource allocation during ideation,
prioritization, development, and quality assurance phases of
+ Plans and serves as facilitator or observer for UX research
and testing efforts.
+ Knowledge of WCAG 2.0 Accessibility Standards and testing
+ Conducts competitive research and analysis. Reports research
findings to stakeholders. Translates these findings into design
+ Creates artifacts that include personas, journey maps, user
workflows, information architecture, wireframes, and interactive
prototypes, within project timelines and budgets.
+ May manage vendor relationships for outsourced UX
+ Bachelor's degree in graphic design, psychology, human
factors, social sciences or related field or 5 years of User
Experience work experience required.
**Education, Work Experience, & Knowledge**
+ Typical incumbent experience level 5+ years
**Job Specific Technical Skills & Competencies**
+ Strong communication, organization, time management and
+ Familiarity or basic understating of web-based
+ Experience with wireframing / prototyping software.
+ Experience in conducting end user research and interviews.
**Environmental / Work Schedules / Other**
+ Travel Requirements: Travel Occasionally
Travelers is an equal opportunity employer. We value the unique
abilities and talents each individual brings to our organization
and recognize that we benefit in numerous ways from our
If you have questions regarding the physical requirements of
this role, please send us an email (TAPHYREQ@travelers.com) so we
may assist you.
Travelers reserves the right to fill this position at a level
above or below the level included in this posting.