Client Success Manager - Financial Institutions

We’re looking for a passionate and creative Client Success Manager to help us scale and supercharge the company. This role is specifically dedicated to servicing our large financial institution clients.  If you’re looking for autonomy, impact and cutting-edge FinTech, we’d love to hear from you. The Client Success Manager (CSM) is responsible for supporting, facilitating, and implementing a seamless client onboarding while supporting a strong sense of partnership between the company and its clients. This is a fully remote position in the US.

Responsibilities:

• Own, manage, and optimize client experience post-sale, including technical onboarding and relationship management for Array’s financial institution clients.
• Ensure client relationships are progressing in a positive and timely manner while maintaining open lines of communication.
• Proactively communicate about onboarding challenges internally while continuously improving the process.
• Assist clients in aligning, tracking, and achieving their desired goals and objectives.
• Lead client marketing initiatives to help grow adoption of Array tools among their customer base.
• Design and execute usage, retention, and upsell opportunities.
• Assist in the optimization and automation of the onboarding playbook.
• Perform other related duties as assigned.

Job requirements:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Strong problem solving, analytical skills, and communication skills.
• Masterful rapport building with clients in establishing strong long-lasting relationships.
• Strong technical, product, and process-oriented thinking skills.
• Confidence and professionalism when communicating with client stakeholders at all levels of the organization.
• Thorough understanding of SaaS, FinTech, and platform products, experience working with large financial institutions strongly preferred.
• Ability to thrive in the fast-paced, dynamic environment of a collaborative start-up.
• Excellent time management skills with a proven ability to meet deadlines.
• Bachelor’s of Science in Computer Science/IT engineering or equivalent experience.
• 4+ years of applicable experience in customer success, support or account management.