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RN Triage Ambulatory Telephone (Relief)

Company: StCharles
Location: Cheyenne
Posted on: November 12, 2021

Job Description:

Wage Update: St. Charles Health System is excited to announce that we are increasing our minimum wage to $18.00/hour effective October 31, 2021. Pay ranges are currently in process of being updated and may be higher than the range reflected below.

Typical pay range: $33.69 - $52.05



TITLE:                                      Ambulatory Telephone RN Triage          

REPORTS TO POSITION:      SCMG Nurse Triage Manager

DEPARTMENT:                         SCMG Administration

DATE LAST REVIEWED:          June 7, 2021

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The St. Charles Medical Group administration department contains the leadership team of the St. Charles Medical Group and services that help support the operations of the medical group. This includes the ambulatory quality team, daily operations, nursing excellence and others. The department exists to provide our frontline caregivers with the support and tools they need to serve our patients and community in a high quality, timely and efficient way. 


POSITION OVERVIEW: The Triage Registered Nurse provides quality patient and family centered care as a member of the health care team in accordance with SCHS mission, philosophy, policies, and procedures. This position applies standards for professional nursing practice, clinical care and triage assessment to enhance patient safety and experience. The Triage RN acts as liaison between patients and clinic professional staff by facilitating patient triage from within a centralized call center department, remotely, or on site. This position does not directly supervise any other caregivers.


Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques, and applies this knowledge in accordance with SCHS policies and work instructions and within the laws and regulations governing nursing practice in the State of Oregon.

Participates in patient triage virtually or on site, assessing the patient’s condition and needs using critical thinking and clinical judgment: set outcomes; implements appropriate nursing actions and collaborates with other disciplines to meet the patient’s/family’s physical, emotional, spiritual, social, and intellectual needs; and evaluates patient’s progress.

Participates in patient care as a member of the local and extended care team, which exists to support and enhance patient wellness and recovery. Creates a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.

Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient’s care, asking the patient his or her preferred name, demonstrates active listening, and communicating effectively and appropriately through touch, eye contact, etc.

Provides and maintains a safe environment for caregivers, patients and guests.

Documents all patient care with proficiency in compliance with hospital policies, procedures and regulatory agencies. 

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.

Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.


Required: As required by licensure.

Preferred: BSN degree.


Required: Current Oregon RN license. BLS/CPR.

Preferred: ACLS preferred.



Required: Minimum of two (2) years nursing experience preferable in an ambulatory setting.

Preferred: At least two years of ambulatory clinical RN experience.                    


Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.


Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Highly adaptable.

Excellent organizational and multi-tasking skills. 

Strong team working and collaborative skills.

Strong analytical, problem solving and decision making skills. 

Basic to intermediate ability and experience in computer applications, specifically electronic medical record systems, MS Office, and phone system.


Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%):  Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:


Caregiver Type:



Variable (United States of America)

Is Exempt Position?


Job Family:


Scheduled Days of the Week:


Shift Start & End Time:


Keywords: StCharles, Cheyenne , RN Triage Ambulatory Telephone (Relief), Other , Cheyenne, Wyoming

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