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ServiceNow Administrator

Company: Pearson
Location: Cheyenne
Posted on: November 13, 2021

Job Description:

The ServiceNow Administrator will be responsible for day-to-day platform, participating in the agile development process for platform, minor development enhancements and defects, creating reports and dashboards (including performance analytics), and general configuration & support for the platform. This role will also be expected to develop a deep understanding of the ServiceNow platform and our configurations and customizations of it. Responsibilities include but are not limited to: * Provide level 2 support for all products, applications, and processes on the ServiceNow platform * Deploy development work (update sets, xml, plugins) to production while following the established change management process. * Assist with creating reports, metrics, and dashboards (including performance analytics). * General platform administration and support including 24x7 availability for critical production issues. * Monitor and support data imports and other integrations * Monitor essential data quality and escalate as needed * Supports all deployed capabilities (ITSM, HR, Service Portal, Virtual Agent, etc) * Assist in semi-annual platform upgrades and quarterly patching Minimum requirements: * Minimum 3 years of Admin experience on the ServiceNow Platform * Current ServiceNow Certified System Administrator required * Experience working with ITSM and/or HR Service Delivery in ServiceNow * Familiarity with working in an Agile environment * Experience with Performance Analytics and Orchestration preferred * Working proficiency in JavaScript, PowerShell, AngularJS preferred * ITIL v4 Foundations certified preferred #LI-POST Job: TECHNOLOGY Organization: Technology & Operations Schedule: FULL_TIME Req ID: 573

Keywords: Pearson, Cheyenne , ServiceNow Administrator, Other , Cheyenne, Wyoming

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