Account Services Specialist

Company: Change Healthcare
Location: Cheyenne
Posted on: November 14, 2021

Job Description:

Account Services SpecialistOverview of PositionThis position serves customers by providing response to inquiries and resolving product or service issues. Communicates with internal and external customers to analyze, inform, and see requests to timely resolution. Develop and grows customer relationships


What will be my duties and responsibilities in this job?

• Manage and maintenance of high-profile customers
• Communicate: proactive, professional, timely response to customer inquires
• Analyze inquiry or issue, communicate, document to timely resolution
• Provide technical instructions or feedback adjusting the information detailed/or high-level dependent on requester
• Provide training to customers on best utilization of available tools, best practices, products
• Perform trend analysis across tickets (inquires) and clients and provide regular reporting
• Collaborate with team members to share best practices and provide assistance
  What are the requirements needed for this position?
  • 2-4 years of customer management support
  • 1+ years of Revenue Cycle experience
  • Minimum of High School diploma or equivalent experience (Bachelor's degree preferred)
  • Excellent client facing/account management experience
  • Strong written and oral communication skills
  • Strong analysis and reporting skillsWhat other skills/experience would be helpful to have?
    • Experience in healthcare revenue cycle and or healthcare payment posting
    • Experience in doctor's office a plus
    • Time management skills
    • Demonstrated Ability to quickly learn/retain new technology & applications
    • Software & hardware certifications (Epic,
    • Computer software & hardware troubleshooting knowledge & experienceWhat are the working conditions and physical requirements of this job?
      • RemoteHow much should I expect to travel?Minimal travel may be required post-pandemic, approx. 1 - 3 trips annually, typically each trip is 2 days and 1 night.Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!#li-remoteJoin our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!COVID MandateAs a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.CategoryComputer User Support SpecialistsEducationHigh School or EquivalentExperience1 to 20+ yearsJob typeFull time

Keywords: Change Healthcare, Cheyenne , Account Services Specialist, Other , Cheyenne, Wyoming