TELLER/NEW ACCTS
Company: Pinnacle Bank / Bank of Colorado
Location: Cheyenne
Posted on: May 8, 2022
Job Description:
Job DescriptionDescription/Job SummaryProvides quality service
and develops long term customer relationships. Receives and pays
money to bank customers and maintains accurate record keeping of
deposits and withdrawals, negotiable instruments, and other bank
transactions. Performs duties, which include selling and opening
new accounts, closing accounts, and advising customers on all bank
services. Requires standing for most of the work day, and requires
lifting, carrying or moving heavy boxes or bags or currency and
coin weighing up to 45 pounds. Manual dexterity, visual and aural
acuity necessary to perform duties of the
position.Responsibilities/Duties
- Performs all regular teller duties including accepting
deposits, cashing checks, and perform various customer service
related duties.
- Prepares holds on deposits.
- Completes forms such as CTRs, SIRs, and any other BSA reporting
as necessary.
- Performs operational duties as required, which may include:
vault operations, ordering and shipping cash, ATM settlement,
research teller differences, and completing various reports.
- Responsible for opening and closing individual and commercial
deposit accounts. Must obtain appropriate BSA information and
business documents for account opening.
- Prepares all paperwork and assists the customer in signing the
documents.
- Strives to achieve sales goals by being a knowledgeable
resource on products and services available to customers.
- Performs various customer service duties:Answering phone calls
and assisting walk-in customersInitiating customer
researchProcessing check ordersClosing accountsProcessing customer
account printoutsSorting daily mailAssisting with NSF, Non-post,
and collectionsAssisting customer with Safe Deposit BoxesDeposit
verification for credit purposes
- Responsible for maintaining customer accounts including deposit
accounts, CDs, Health Savings Accounts, IRAs, and other retail
banking products.
- Performs other related duties as assigned by management.
- Ability to maintain regular and reliable attendance, and the
ability to work flexible hours, including weekends (if branch is
open on weekends)Preferred SkillsSkill in communicating with
clients and co-workers in courteous and professional manner. Skill
in operating computer terminals and printers, back counter capture
machine, coin machine and copie.Skills in effectively listening to
customers and making appropriate referrals.Ability to maintain a
high level of confidentiality.Ability to perform customer service
duties and provides leadership and guidance to subordinate members
of the department in the areas of phone and in-person inquiries,
conducting customer research, cash and check handling, and
effectively making appropriate customer referrals to other bank
staff.Ability to ensure that appropriate efficiency, accuracy, and
customer service is provided to customers to ensure that the bank's
goals of meeting the customers needs is being met.Ability to
demonstrate accuracy and efficiency in a fast-paced
environment.Ability to function as a team player.Ability to perform
any other duties/projects as assigned by management.Preferred
ExperiencePrefer minimum of 24 months prior bank teller experience
or other related cash handling experience may be considered.Full
knowledge of personal and business banking products offered, taking
a personal initiative to stay updated on any changes. Basic
knowledge of all banking regulations applicable to the job function
and of all bank policies and procedures.Knowledge of general
banking principles and a willingness to participate in educational
opportunities.Preferred EducationHigh School graduate or
equivalent.DetailsWe offer fair and competitive compensation as
well as bonus based on an employee's years of service and possible
discretionary merit bonuses. Employees also have the opportunity to
participate in the Bank's incentive program, which can monetarily
reward staff who provide qualified referrals based on program
guidelines. Other benefits include:
- 8 paid holidays
- 17 PTO days each year for the first five years of employment.
Employees must also complete the 90-day introductory period prior
to accruing PTO.
- New employees will receive 12 hours of paid sick time upon
their hire date
- After five years, 22 PTO days each year
- Health, dental, prescription drug card, vision, and voluntary
life insurance plans
- Health Savings Account
- Flexible medical and dependent care spending plans
- Parental Leave after one year of full time employment
- 401K plan after 3 months and start of next quarter with
employer contributions and profit sharing
- Free checking account and basic printed checks
- Free safe deposit box
- $15,000 group term life insurance
- Long term disability insurance
- Employee Assistance Program
- Educational Assistance
Keywords: Pinnacle Bank / Bank of Colorado, Cheyenne , TELLER/NEW ACCTS, Other , Cheyenne, Wyoming
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