Senior Collaboration Administrator

Company: TTEC
Location: Cheyenne
Posted on: May 13, 2022

Job Description:

At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As a Senior Collaboration Administrator -working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.The Senior Collaboration Administrator will work with their peers to establish themselves as the go-to resource for Microsoft O365 collaborative applications. - They will regularly operate within the space where technology and business operations converge to help advance overall enterprise productivity. - The position will be challenged with balancing enablement requests, migrations, solution development, platform integrations and vendor interactions. - Being able to effectively coordinate, prioritize, manage, set expectations, and communicate will determine the position's success!During a Typical Day, You'll

• This individual will be considered the technical platform owner of the Microsoft O365 collaborative toolset - Teams, SharePoint, OneDrive, etc.
• Gain in-depth technical and business process knowledge to understand the corporate uses for O365.
• Maintain deep technical knowledge of the platforms and the ancillary systems that interact with them.
• Work with security and compliance teams to develop and implement overarching data security plans and policies for O365.
• Establish and enforce platform governance guidelines.
• Change Management: Lead research of new Microsoft features and functionality released into the O365 toolset with the goal of defining how it may be applied within our corporation.
• Consult with key business leaders to assist in defining and creating structure for new Teams and SharePoint content.
• Migrate key content from legacy systems and/or acquisitions to the corporate cloud.
• Proactively work with other teams, including internal or external development resources, and business units to support existing and new business application needs.
• Maintain documentation and knowledgebase articles to assist peers with understanding the O365 platforms, policies, and customized solutions.
• Collaborate with internal training resources to identify training needs, assist with training ideas, curriculum, etc. to maximize effectiveness of the applications.
• Drive awareness of current and future initiatives.
• Understand the larger picture and how new concepts may affect current and future initiatives.
• Implement self-service options and portals where appropriate.What You Bring to the Role
  • 4-year degree in technology, business, or related area of study and/or 5 years of relevant experience in information technology.
  • 3 years of cloud administration with large/enterprise companies including at least 1 year of SharePoint Online administration.
  • Technically curious and willing/able to quickly learn new features and functionality in the O365 collaboration toolset.
  • Experience with data migrations including use of toolsets like ShareGate, BitTitan, etc.
  • Familiarity with replication, backup, recovery, and disaster planning within O365.
  • General knowledge of Microsoft Server, SQL Server, Power BI, DNS, PowerShell scripting, IIS, and Windows Authentication.
  • Optimistic, proactive, energetic approach to work habits, management techniques, and communications.
  • Excellent written and verbal communication skills including the ability to effectively translate technical concepts to non-technical personnel.
  • Ability to respectfully influence others without supervisory authority when making recommendations.
  • Strong understanding of business operations and processes, and the ability to identify and implement IT solutions that solve management needs.
  • Excellent time management, problem solving, and organizational skills.
  • The ability to multi-task is imperative.
  • Outstanding customer service skills.
  • Independent and self-motivated work ethic.
  • Ability to work as a member of a team and as an individual contributor.What You Can ExpectThe anticipated range for individuals expressing interest in this position is $95,000 - $107,000. -This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following:
    • Medical, dental, and vision
    • Tax-advantaged health care accounts
    • Financial and income protection benefits
    • Paid time off (PTO) and wellness time offAbout Avtex, a TTEC Digital CompanyAt Avtex, a TTEC Digital Company, we've worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people. We are passionate about building and sustaining an inclusive and equitable working environment. - We encourage all individuals who believe they have the skills and drive necessary to succeed in this position to apply. -In March of 2021, Avtex was acquired by TTEC. The acquisition is aligned to TTEC's continued focus on driving organic growth through the omnichannel enablement of the most innovative and disruptive brands in the digital economy. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.#LI-Remote

Keywords: TTEC, Cheyenne , Senior Collaboration Administrator, Other , Cheyenne, Wyoming