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Solution Architect- Cloud Contact Center- REMOTE US

Company: TTEC
Location: Cheyenne
Posted on: May 15, 2022

Job Description:

Solutions Architect - VoiceFoundry (REMOTE US) - -At VoiceFoundry, a TTEC Digital company, we are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions, designing and building human-centric, tech-enabled, insight-driven customer experience solutions for clients. TTEC blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. -We currently have a need to hire an experienced Solutions Architect to help develop leads and build partner relationships in support of our business development efforts. -Your knowledge and experience in the Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions space will be the key for success. -We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential. -What you'll be doing: - -Develop Leads and Partner Relationships: -

  • Develop and maintain relationships with key vendor partners such as AWS, Salesforce, Zendesk and other related Contact Center technology vendor or service providers
  • Leverage relationships and sales track record to obtain leads from partners through direct communication, and coordination with TTEC Business Development Managers
  • Participate in initial data gathering and lead qualification with the prospective ClientDevelop Business / Technical Needs: -
    • Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts -
    • Leverage TTEC's Solutions Framework in informal requirements meetings or facilitated workshops -
    • Document critical business and/or IT requirements and "compelling events" requiring the client to make a changeDevelop Solution Design / Configuration / Viability:
      • Conduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirements
      • Develop detailed design solutions including bill of material configurations, logical call flows, and architecture diagrams
      • Communicate and collaborate with delivery teams to develop timeline and staffing professional services' estimates
      • Develop 'Solution Review' presentations
      • Participate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questionsDevelop and Present Solutions to the Client / Support Deal Closure -
        • Develop Proposals and SOWs using standard TTEC templates -
        • Lead product demonstrations to Client, coordinating with TTEC and Vendor demo leads to ensure what is demonstrated highlights TTEC's story and meets the client's requirements
        • Provide a lead or major contributor technical role for RFP Response Development
        • Coordinate preparation of materials and manage to completion the partner and internal Bid Assurance processes.
        • Participate in Client Meeting Solution Reviews - together with TTEC and partner personnel
        • Contribute to ROI Business Case Analyses
        • Provide insights on product improvements, TTEC process improvements, template development, etc. -
        • Provide insights on competitor service offeringsWhat skills you will bring:
          • 5 years presales experience designing complex Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions -
          • AWS ecosystem experience is recommended, but not a must have requirement.
          • Ability to think critically and logically articulate technical recommendations into customer business value - both verbally and through compelling presentations and proposals -
          • Ability to travel up to 30% otherwise REMOTE from your home officeWhat You Can Expect -Benefits available to eligible employees include the following: -
            • Medical, dental, and vision -
            • Tax-advantaged health care accounts -
            • Financial and income protection benefits -
            • Paid time off (PTO) and wellness time off -TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. -TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-JF1#LI- REMOTE

Keywords: TTEC, Cheyenne , Solution Architect- Cloud Contact Center- REMOTE US, Other , Cheyenne, Wyoming

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