Solution Architect- Cloud Contact Center- REMOTE US
Company: TTEC
Location: Cheyenne
Posted on: May 15, 2022
Job Description:
Solutions Architect - VoiceFoundry (REMOTE US) - -At
VoiceFoundry, a TTEC Digital company, we are a leading global
customer experience technology and services company focused on the
design, implementation and delivery of transformative customer
experience for many of the world's most iconic and disruptive
brands. We deliver outcome-based customer engagement solutions,
designing and building human-centric, tech-enabled, insight-driven
customer experience solutions for clients. TTEC blends strategic
consulting and cloud-based technology platforms to design and build
innovative customer experiences, all powered by insights.We
attribute our success to our talented team of professionals who are
passionate about the drive for results and providing best in class
service to our clients. -We currently have a need to hire an
experienced Solutions Architect to help develop leads and build
partner relationships in support of our business development
efforts. -Your knowledge and experience in the Cloud contact
center, intelligent automation, digital channels, journey
orchestration, voice self-service and conversational Bot solutions
space will be the key for success. -We offer a highly competitive
compensation package that includes a base salary and quarterly
upside earning potential. -What you'll be doing: - -Develop Leads
and Partner Relationships: -
- Develop and maintain relationships with key vendor partners
such as AWS, Salesforce, Zendesk and other related Contact Center
technology vendor or service providers
- Leverage relationships and sales track record to obtain leads
from partners through direct communication, and coordination with
TTEC Business Development Managers
- Participate in initial data gathering and lead qualification
with the prospective ClientDevelop Business / Technical Needs: -
- Participate in client requirements discovery meetings with
Senior Business and/or IT Execs down through Middle Management
and/or Analysts -
- Leverage TTEC's Solutions Framework in informal requirements
meetings or facilitated workshops -
- Document critical business and/or IT requirements and
"compelling events" requiring the client to make a changeDevelop
Solution Design / Configuration / Viability:
- Conduct solution design meetings with partners and/or client
personnel to confirm solution scope and the design required to
fulfill requirements
- Develop detailed design solutions including bill of material
configurations, logical call flows, and architecture diagrams
- Communicate and collaborate with delivery teams to develop
timeline and staffing professional services' estimates
- Develop 'Solution Review' presentations
- Participate in field Professional Services and Managed Services
communications with partner Product Managers to resolve pre-sales
design and configuration questionsDevelop and Present Solutions to
the Client / Support Deal Closure -
- Develop Proposals and SOWs using standard TTEC templates -
- Lead product demonstrations to Client, coordinating with TTEC
and Vendor demo leads to ensure what is demonstrated highlights
TTEC's story and meets the client's requirements
- Provide a lead or major contributor technical role for RFP
Response Development
- Coordinate preparation of materials and manage to completion
the partner and internal Bid Assurance processes.
- Participate in Client Meeting Solution Reviews - together with
TTEC and partner personnel
- Contribute to ROI Business Case Analyses
- Provide insights on product improvements, TTEC process
improvements, template development, etc. -
- Provide insights on competitor service offeringsWhat skills you
will bring:
- 5 years presales experience designing complex Cloud contact
center, intelligent automation, digital channels, journey
orchestration, voice self-service and conversational Bot solutions
-
- AWS ecosystem experience is recommended, but not a must have
requirement.
- Ability to think critically and logically articulate technical
recommendations into customer business value - both verbally and
through compelling presentations and proposals -
- Ability to travel up to 30% otherwise REMOTE from your home
officeWhat You Can Expect -Benefits available to eligible employees
include the following: -
- Medical, dental, and vision -
- Tax-advantaged health care accounts -
- Financial and income protection benefits -
- Paid time off (PTO) and wellness time off -TTEC is proud to be
an equal opportunity employer where all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We strive to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and every
individual to bring value to the table in their own unique way. But
don't take our word for it, check out some of the diversity and
women in leadership awards on TTECjobs.com. -TTEC requires all
employees hired in the United States to successfully pass a
background check and depending on location and client program a
drug test, as a condition of employment. TTEC is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or protected veteran status. #LI-JF1#LI-
REMOTE
Keywords: TTEC, Cheyenne , Solution Architect- Cloud Contact Center- REMOTE US, Other , Cheyenne, Wyoming
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