Front Desk (Sign-on Bonus)

Company: Little America Hotel & Resort, Cheyenne
Location: Cheyenne
Posted on: May 16, 2022

Job Description:

Job Description$500 Sign-on Bonus: $250 after 30 days of full time employment and $250 after 90 days of full time employmentCome work with a diverse, equal, and family oriented team at the premiere hotel & resort in Cheyenne, Wyoming! Employee Benefits and Perk Package:

• Cross Training and Advancement Opportunities
• Medical, Dental, & Vision Insurance coverage
• Health & Flexible Savings Accounts
• 401K with 6% match;
• Life Insurance
• Long term Disability
• Generous paid time off
• Employee Discounts on merchandise, meals, fuel, rooms, & golf course
• Tuition Reimbursement Program
• Education Assistance ProgramTITLE: Front Desk
  
  REPORTS TO: Front Office Manager
  
  DEPARTMENT: Front OfficeHours: VariesWages: $13-$16The primary function of a Front Desk Agent is to respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.Scope of Work:The Front Office Agent is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors. Often a guest's first impression of a property is the result of the Front Desk Agent's skills and abilities. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.Due to the 24/7 nature of our business, must be available to work any shift, including weekends or holidays, at Manager's request. Job Responsibilities:
• Welcome, check-in/check out and direct guests at arrival.
• Review all arrivals.
• Assist with guest concerns, requests, inquires, and reservations.
• Complete shift check list and necessary reports timely.
• Monitor guests accounts and room inventory.
• Always anticipate guest requests and offer options to meet and exceed their expectations.
• Maintain a professional image in appearance, attire, and conduct at all times.
• Adhere to hotel and departmental policies and procedures.
• Answer all phone calls within three rings. Return email and phone messages the same day.
• Assist guests in the hotel Gift Shop including product information and cashier functions.
• Employ suggestive selling techniques in the hotel Gift Shop and Front Desk.
• Communicate all information that is pertinent and necessary to the department head both verbally and in writing.
• Other duties as requested by management. Physical Demands:Work involves exerting up to 40 pounds of force occasionally or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. This position requires standing for up to seven hours at a time.

Keywords: Little America Hotel & Resort, Cheyenne, Cheyenne , Front Desk (Sign-on Bonus), Other , Cheyenne, Wyoming