Member Services Representative Part Time Weekends/Evenings
Company: Careerbuilder-US
Location: Cheyenne
Posted on: January 19, 2023
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Job Description:
Job Description
Planet Fitness (PF) in Cheyenne is hiring for a part time front
desk Membership Services Representative (MSR). Come and Join our
Team!! Who We Are! At Planet Fitness our mission has always been to
enhance peoples lives by providing a high-quality fitness
experience in a welcoming judgement free environment! Reasons to
join our PF Team! You get to work in a fun, motivating environment
and build relationships with fellow team members and Planet fitness
members! As a team member you get a complimentary Black Card
Membership (BCM) for yourself AND one complimentary membership for
your significant other for the duration of your employment. Enjoy
working in a unique environment where we strive for everyone to be
accepted. We are a diverse judgement free zone, where lasting,
active lifestyles are built. Our product is a tool, a means to an
end, not a brand name or a mold maker, but a tool that can be used
by anyone. In the end, it's all about our team and our members. As
we evolve and educate ourselves, we will seek to perfect this safe,
energetic environment, where everyone feels accepted and respected.
We need you! You belong! You get to take part in various community
events and Company outings as a part of our making work fun
attitude and to support our local community! Job Summary As a
Member Services Representative (MSR) your main focus will be to
build relationships and rapport with fellow team members and Planet
Fitness members, prospective members and guests. Along with
ensuring a sparkling clean club, providing exceptional customer
service and a Judgment Free experience! Daily Duties and
Responsibilities of an MSR
Greet members in a friendly and welcoming manner upon check in and
when exiting the club Handle all front desk related activities
including:o Answering phones in a friendly manner and assisting
callers with a variety of questionso Assisting members in the club
with any questions and concernso Taking prospective members on
tours and assessing their memberships needso Supporting new members
on their sign-up journeyo Providing proficient knowledge of
merchandise sales and completing transactions with ease and
accuracyo Facilitating needed updates or addressing concerns
pertaining to a members account Respond to member questions and
concerns in a timely and professional manner and elevating issues
as needed to the Assistant Manager or Manager as needed Assist in
maintaining the cleanliness and sanitization of the clubs
interior/exterior through specific assigned daily cleaning duties
Performing club walkthroughs, while addressing supply needs,
cleanliness concerns and safety/policy issues Qualifications and
characteristics that will make you a wonderful match for our
Membership Services Representative position:
Exhibit an upbeat and positive attitude! Present a basic computer
and Point of Sale proficiency Have a passion for fitness and
health, and a desire to motivate and inspire others! Be punctual,
reliable and show respect An ability and desire to interact in a
positive and professional way with members and fellow team members
always striving to exceed the members expectations. Display strong
listening skills with the ability to empathize and problem solve
Work cohesively with co-workers in a team environment Demonstrate
understanding in all interactions while using appropriate behavior
and language Willingness to become CPR/AED Certified (training
provided by Planet Fitness) High School diploma/GED equivalent
preferred Physical Demands
Continual standing and walking during shift Frequent communication
throughout shift both in person or on the phone Occasional
climbing, balancing, bending and kneeling during shift Must be able
to occasionally lift up to 50 lbs. COVID Precautions
Masks are recommended for staff while on shift and kept on hand as
needed We continually sanitize all main areas and touch points
throughout shifts Encourage social distancing during member
interactions All Equipment is distanced 6ft apart to support social
fitnessing Hand sanitizer provided at several locations throughout
the club Each team member is required to complete a pre-shift COVID
screening including a temperature check Employees at a franchise
location are employed by the Franchisee and are not employees of
PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or
employment matters for franchisees or their employees, and does not
retain any reserved authority to control the terms and conditions
of employment for franchisees or their employees. Each franchisee
is responsible for ensuring compliance with local, state and
federal law. by Jobble
Keywords: Careerbuilder-US, Cheyenne , Member Services Representative Part Time Weekends/Evenings, Other , Cheyenne, Wyoming
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