Solutions Architect, Customer Success
Company: Trellix
Location: Cheyenne
Posted on: March 16, 2023
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Job Description:
**_Job Title:_**Solutions Architect, Customer Success**_Role
Overview:_**The Solutions Architect position is a technical
leadership role that defines, tests, and enables success with
Trellix products to drive use case adoption and value realization
for customers. Reporting to the Sr Director of Solution
Engineering, the Solutions Architect will serve as the global
subject matter expert for best practices and usage of one or more
Trellix products. The Solutions Architect will partner globally
with field customer success teams to ensure the best practices,
delivery methodologies, and technical enablement evolves to support
emerging product trends and changing customer needs. As a technical
expert, the Solutions Architect will work across various Trellix
functional organizations and business units, and with all levels of
the company, from Customer Success, Support, Sales, Product
Management and Engineering.The Solutions Architect position is a
technical leadership role that defines, tests, and enables success
with Trellix products to drive use case adoption and value
realization for customers. Reporting to the Sr Director of Solution
Engineering, the Solutions Architect will serve as the global
subject matter expert for best practices and usage of one or more
Trellix products. The Solutions Architect will partner globally
with field customer success teams to ensure the best practices,
delivery methodologies, and technical enablement evolves to support
emerging product trends and changing customer needs. As a technical
expert, the Solutions Architect will work across various Trellix
functional organizations and business units, and with all levels of
the company, from Customer Success, Support, Sales, Product
Management and Engineering.Responsibilities:* Ownership for
defining the technical adoption journey for one or more Trellix
products* Engage and lead cross-functional and geographically
disperse teams in the development and curation of adoption best
practices and methodologies* Create templates, deliverables, and
enablement material for use by the global customers success team
and Trellix partners* Collaborate with Customer Success Product
Management in the definition and development of success delivery
capabilities.* Develop mutually beneficial and collaborative
relationships with PM and Engineering for assigned products.*
Demonstrate strong judgment in risk management and problem
mitigation, as well as making timely decisions from both business
and technical perspectives* Strong ability to lead and influence
technical talent in a matrixed organization, driving to* Identify
systemic and pervasive issues related to products and/or processes
and drive actions to prevent future problemsQualifications:*
Technical software service delivery, preferably in an enterprise
environment (customer success, pro serv, support, learning)
preferred.* Demonstrated ability to lead and motivate others,
especially top technical talent* Strong capacity for influencing,
negotiating, and delegating efforts* Excellent verbal and written
communication skills, presentation skills* Ability to work in a
fast paced, challenging environment with global teams supporting
global customers* Experience as Solutions Architect, Consultant,
Professional Services or similar roles desired* 8+ years of
customer facing services delivery roles* 3+ years of cybersecurity
experience* BA/BS or equivalent**_Company Benefits and Perks:_**We
work hard to embrace diversity and inclusion and encourage everyone
to bring their authentic selves to work every day. We offer a
variety of social programs, flexible work hours and family-friendly
benefits to all of our employees.+ Pension and Retirement Plans+
Medical, Dental and Vision Coverage+ Paid Time Off+ Paid Parental
Leave+ Support for Community InvolvementWe're serious about our
commitment to diversity which is why we prohibit discrimination
based on race, color, religion, gender, national origin, age,
disability, veteran status, marital status, pregnancy, gender
expression or identity, sexual orientation or any other legally
protected status.Trellix is a global company redefining the future
of cybersecurity. The company's open and native extended detection
and response (XDR) platform helps organizations confronted by
today's most advanced threats gain confidence in the protection and
resilience of their operations. Trellix's security experts, along
with an extensive partner ecosystem, accelerate technology
innovation through machine learning and automation to empower over
40,000 business and government customers. More at
https://trellix.com .
Keywords: Trellix, Cheyenne , Solutions Architect, Customer Success, Other , Cheyenne, Wyoming
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