Patient Access Rep I (OP Behavioral Health) - Days
Company: Cheyenne Regional
Location: Cheyenne
Posted on: March 17, 2023
Job Description:
Description
Shift: Monday-Thursday 7am-6pm
Cheyenne Regional Medical Center was founded in 1867 as a tent
hospital by the Union Pacific Railroad to treat workers injured
while building the transcontinental railroad. Today, we are the
largest hospital in the state of Wyoming, employing over 2,000
people, and treating over 350,000+ patients from southeastern
Wyoming, western Nebraska, and northern Colorado. We pride
ourselves on patient and employee experience by living our core
values of Integrity, Caring, Compassion, Respect, Service, Teamwork
and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted
healthcare expertise through a passionate and I.N.S.P.I.R.E(ing)
approach with a personal touch. By living our values, we aim to
achieve our goal of becoming a 5-star rated hospital, providing
critical support and resources to our community and the greater
region we serve. If you are eager to make a difference and
passionate about healthcare, we encourage you to apply today!
Why Work at Cheyenne Regional?
- ANCC Magnet Hospital
- 403(b) with 4% employer match
- 21 PTO days per year (increases with tenure)
- Education Assistance Program
- Employer Sponsored Wellness Program
- Employee Assistance program Day in the Life of a Patient Access
Representative I:
The Patient Access Representative I will have continual and direct
patient contact and perform diversified tasks and duties associated
with outpatient and inpatient registration, admissions, cashiering
and communications. This position discusses financial
responsibility with patients, maintains accurate patient account
information, verifies insurance, and acts as a patient
ambassador.
Here is what you will be doing:
- Registers patients and/or responsible party in a timely and
efficient manner using multiple methods of communications.
- Obtains required admission information such as patient
insurance/financial information, demographics and ensures an
accurate medical record is created.
- Promotes accurate billing information and dissuades fraudulent
use of insurance.
- Obtains necessary signatures for consent for services and
mandatory Medicare and Tricare documents. Communicates with third
parties to coordinate authorized hospital services.
- Executes the pre-registration and pre-authorization process by
obtaining necessary documentation from the patient, patient's
physician, and insurance company.
- Assists walk-in patients that are not scheduled if patient has
a physical order, or it is already displayed in EPIC and test does
not require a future appointment. Enters order, and schedules
patient to have test done.
- Reviews price estimates and collects appropriate monies due or
arranges for payment plans with each patient. Reviews and discusses
all patient financial responsibility at the appropriate time in the
admission process.
- Maintains patient records regarding all non-clinical patient
information. Coordinates with all departments for patient services
and information.
- Processes correspondence and return mail.
- Directs and escorts patients and visitors to appropriate
departments.
- Scans items in a timely and efficient manner.
- Ensures that patient name, encounter number and medical record
number are documented on each page of the medical record 100% of
the time.
- Performs qualitative and quantitative analysis. Desired skills:
- Excellent written, verbal, and interpersonal communication
skills
- Proficient reading, writing, and math skills
- Ability to multi-task and work well within stressful
environment
- Strong problem-solving skills
- Ability to read and comprehend reports, studies, and government
regulations and guidelines Minimum Requirements
Here's what you will need:
- High school diploma (or equivalent certificate from an
accredited program) or higher
- 3 Months: (Behavioral Health Department Only) Crisis
Intervention (CPI) training within 3 months of start date Nice to
have:
- Customer Service Experience
- Telephone communication, 10-key, and computer experience
- Patient Access experience
Keywords: Cheyenne Regional, Cheyenne , Patient Access Rep I (OP Behavioral Health) - Days, Other , Cheyenne, Wyoming
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