Managed Care Representative - Workers Compensation
Company: Travelers Insurance
Posted on: September 15, 2023
Who Are We?
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
$35,400.00 - $58,500.00
What Is the Opportunity?
Responsible for the coordination, and implementation, of the
workers compensation managed care program for a specific state to
assist policyholders and agents with the enrollment process.
Responsible for managed care processes including state panel
production, issue tracking and support of network operations.
What Will You Do?
Contact new and renewal policyholders and customers. Communicate
information on the benefits of the managed care program and the
process for a successful implementation. As needed, provide
necessary forms and written documentation on the implementation
Serve as the front-line managed care resource to policyholders,
customers, Account Consultants, Account Executives and Claim
Account Executives on the coordination and implementation of the
managed care process.
Ensure Information Request, Implementation Verification, and all
other required forms have been completed and returned. Follow-up
with accounts who have not returned required documentation.
Maintain required documentation and tracking records of assigned
Assist Managed Care Consultant in the managed care compliance
activities in accordance with Workers Compensation law and
Professionally place and answer telephone calls and all other
correspondence, respond to routine questions and reroute inquiries
Effectively capture information and respond in an efficient
Consistently provide top-tier, high-level customer service.
Share policyholder/customer, telephone, system and/or other
business concerns with Unit Manager or other appropriate parties
for prompt and effective resolution.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Education/Course of Study:
Strong communication / telephone skills
Strong customer service skills
Solid organization skills and attention to detail
Basic knowledge of claim systems
Ability to resolve general / basic problems
Strong team member
Basic knowledge of Microsoft Office Excel helpful Work
Competencies, as demonstrated by ability to:
Lead the Business
Align personal work goals and actions to the vision and business
Support enterprise culture
Exhibit courage, credibility and conviction
Influences others by appealing to reason
Apply analytical/problem solving skills
What is a Must Have?
- High School diploma or equivalent
What Is in It for You?
Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20
days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of
tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We believe that we can
deliver the very best products and services when our workforce
reflects the diverse customers and communities we serve. We are
committed to recruiting, retaining and developing the diverse
talent of all of our employees and fostering an inclusive
workplace, where we celebrate differences, promote belonging, and
work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
Keywords: Travelers Insurance, Cheyenne , Managed Care Representative - Workers Compensation, Other , Cheyenne, Wyoming
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