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Customer Service Representative

Company: The TJX Companies, Inc.
Location: Cheyenne
Posted on: May 18, 2019

Job Description:

Success is always in style at TJX! Continue to explore career opportunities at TJX, a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and tkmaxx.com in the U.K.; and TK Maxx in Australia. JOB SUMMARY:The Customer Service Representative answers toll free customer service calls and correspondence, including chat and email. They field customer questions, resolve standard customer inquiries, document information into the call tracking system and ensure effective communication at all levels. The Customer Service Representative may also provide support for monitoring Facebook and Twitter to respond to customer comments/questions to encourage a higher level of engagement and for additional assistance as needed. RESPONSIBILITIES: * Respond accurately, promptly and effectively to all forms of customer communication, including phones, chat, and e-mail. * Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicates with Home Office personnel to resolve problems and answer questions. * Document customers' information into call tracking system. * Promote a positive Company image to support Customer Service objectives and mission statement. * Compose personal replies to customer chats and/or e-mails. * Updates customer addresses for the Loyalty Program and adjusts reward points as needed. * Makes sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues. * Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content. * Ability to work concurrently between phone, chat, and e-mail customer communication channels. * Other duties as assigned QUALIFICATIONS: * Some experience in customer service in a retail and/or contact center setting * Familiarity with online retail sites * Flexible mindset, oriented towards conflict resolution * Strong listening skills * Ability to prioritize work * Excellent verbal and written communication skills * PC knowledge * Typing skills * Continued education courses and Associates degree a plus * Candidates must meet departmental performance standards in accuracy and output. On-boarding /training period 2 to 4 Weeks paid on the job on-boarding / training Schedule Availability Must have open availability What's In It For You? TJX/STP has a campus conveniently located off the I-80 at the Sierra Trading Post building. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package. What's In It For You? With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Nearest Major Market: Wyoming Nearest Secondary Market: Cheyenne Job Segment: Customer Service Representative, Social Media, Merchandising, Garment, Customer Service, Marketing, Retail, FashionSDL2017

Keywords: The TJX Companies, Inc., Cheyenne , Customer Service Representative, Other , Cheyenne, Wyoming

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