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e-Branch Service Support

Company: Blue Federal Credit Union
Location: Cheyenne
Posted on: June 12, 2019

Job Description:

Blue Federal Credit Union employees work hard, have fun, and win for our members and each other! Want to join the Blue family as an eBranch Service Support? Read on for details. Blue is looking for a eBranch Service Support to promptly, accurately and efficiently evaluate and handle all member service requests while providing an exceptional member service experience. Become Subject Matter Experts (SME) to assist internal and external members with a variety of questions and requests. Enhance the member experience by identifying and recommending process changes based on internal and external feedback. Maintains a thorough knowledge of the features and benefits of all Credit Union products and services in order to deepen member relationships. Identifies and recommends products/services best suited for potential and existing members and refers to appropriate staff as needed. Maintain service levels in each queue or channel. Report any concerns to management. Completes all required quarterly/annual product knowledge exams and mandatory trainings. Participates in all trainings/meetings and sales and service development activities. Maintains a high degree of confidentiality, adheres to security and internal control procedures. Identify and recommend process changes based on internal and external feedback. Experience: Three years to five years of similar or related experience, including preparatory experience. Education/Certifications/Licenses: A high school degree or equivalent Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Other Skills: Excellent organizational, analytical and problem solving skills. PC proficient, including Microsoft Office and Internet. Excellent verbal, written, telephone and interpersonal communication skills. Must possess a service orientation and be willing to sell products and services. Ability to manage multiple projects/priorities simultaneously in an effective manner. Ability to function in a financial institution branch or contact center environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.). Demonstrates focus, persistence, positive outlook, and discipline to meet the personal demands of a sales/service role.PandoLogic. , Location: Cheyenne, WY - 82008

Keywords: Blue Federal Credit Union, Cheyenne , e-Branch Service Support, Other , Cheyenne, Wyoming

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