CheyenneRecruiter Since 2001
the smart solution for Cheyenne jobs

IT Service Desk Supervisor

Company: Blue Federal Credit Union
Location: Cheyenne
Posted on: July 14, 2019

Job Description:

This position is for Blue Federal Credit Union (formerly Warren Federal Credit Union and Community Financial Credit Union). Our buildings, signage, and websites are still in the process of reflecting our new name - Blue.

Role:

This position is responsible for ensuring an outstanding level of service by providing direct IT support to staff and at times members and by supervising the Help Desk and managing the technical support staff. Responsible for leading the Helpdesk by engaging in more proactive planning and support and organizing the Helpdesk to be flexible and adaptable in meeting the changing needs of the Credit Union.

Major Duties and Responsibilities:



  • Supervise the Helpdesk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with service related issues as needed.

  • Consults with IT operations management, supervisory staff, and various IT personnel to assure that IT standards for control, security, and recoverability are understood and followed; coordinates with other IT Technical Support staff to assure that appropriate IT computing standards are implemented and maintained; manages software upgrades to assure compliance with standards and control procedures.

  • Train helpdesk staff on operational procedures and troubleshooting techniques. Provide training on new hardware and/or software applications as requested.

  • Develops and tests data communications procedures for links to members and data services; develops and tests interface file handling procedures for data moving between platforms, members, and media.

  • Performs other job related duties as assigned.

  • Collaborates with IT Systems Administration staff to support the following computing components:




    • PC/LAN servers and workstations

    • WAN communications links

    • Site hardware/software

    • Business systems software









      • Assists staff in on site research of production problems and training of supervisory staff on new procedures/software

        Knowledge & Skills

        Experience

        Two to Five years of similar or related experience, including time spent in preparatory positions.

        Education/Certifications/Licenses:

        A two-year college degree or completion of a specialized course of study at a business or trade school.

        Interpersonal Skills

        Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

        Other Skills

        • Previous data processing experience including networks, PCs, data communications, mainframe and PC programming and data organization.
        • Assist in technical planning and project management.
        • Ability to discuss technical issues effectively with other data processing professionals as well as non-technical users.
        • Demonstrated analytical and problem solving skills.
        • Ability to work and travel independently and use general office equipment, give speeches and make presentations.

Keywords: Blue Federal Credit Union, Cheyenne , IT Service Desk Supervisor, Other , Cheyenne, Wyoming

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Stay updated about ConsenSys internships
Description: Want to keep updated about ConsenSys
Company: Consensys
Location: Broomfield
Posted on: 07/20/2019

We Train New Truck Drivers!
Description: We Train, We Hire - Guaranteed br At C.R. England, we train new drivers and hire experienced drivers. We are seeking truck drivers that have a safe
Company: C.R. England
Location: Broomfield
Posted on: 07/20/2019

Lead Instructional Designer
Description: CenturyLink NYSE: CTL is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, (more...)
Company: CenturyLink
Location: Broomfield
Posted on: 07/20/2019


At Home Data Entry Specialist / Flexible Hours
Description: Mommy Jobs Online is seeking professional Data Entry Specialist to perform administrative duties. You will need to be able to copy and paste data profile information such as: email addresses, names, numbers (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 07/20/2019

Policy Title Typists
Description: We are a national specialty staffing company providing highly qualified employees to niche industries. Our focus is quality and our industry-savvy Account Managers recruit the most competent and skilled (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 07/20/2019

Data Entry Specialist - (Telecommute)
Description: Data Entry Specialist - Telecommute Mommy Jobs Online is now recruiting Data Entry Specialists to work remotely. This is a great opportunity for the right person to work part or full-time to earn income. (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 07/20/2019

Entry-Level CDL-A Truck Drivers - Paid Training - Guaranteed Job Placement! - Broomfield
Description: We Train, We Hire - Guaranteed br At C.R. England, we train new drivers and hire experienced drivers. We are seeking truck drivers that have a safe
Company: C.R. England
Location: Broomfield
Posted on: 07/20/2019

HR Personnel Assistant
Description: Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 07/20/2019

Scheduling Interviews
Description: We are expanding on a daily basis. We are seeking out well disciplined, motivated, team-oriented
Company: Health Inc.
Location: Broomfield
Posted on: 07/20/2019

HME Support Rep.
Description: Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying (more...)
Company: MJOL Jennifer Agnew
Location: Broomfield
Posted on: 07/20/2019

Log In or Create An Account

Get the latest Wyoming jobs by following @recnetWY on Twitter!

Cheyenne RSS job feeds