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Application Specialist

Company: Motorola
Location: Cheyenne
Posted on: October 7, 2019

Job Description:

COMPANY OVERVIEW

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

DEPARTMENT OVERVIEW

At Motorola Solutions, we help people be their best in the moments that matter. The Integrated Command and Control (ICC) Integration Service team is responsible for the delivery of ICC projects on behalf of Global Solutions and Services. The projects contained in the ICC portfolio include large Statewide, Regional or major City network s Public Safety Applications (CAD, Mobile, Record s Management, and Jail), Video, Next Gen 911 solutions, and other applications used in the command center. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.

JOB DESCRIPTION

The Application Specialist is responsible for a variety of tasks beginning with responding to Requests For Proposal responses and Migration Quotes, understanding the customer s needs or current configuration, offer solutions or alternatives, understand new features and functions within the Public Safety Application software, enter defects against the application, create an Acceptance Test Plan and ultimately train the customer and the internal staff on how to configure and troubleshoot the applications. The most important duty is for the individual to provide business processes as it relates to the use of software applications - Computer Aided Dispatch (CAD), Mobile, Record Management System (RMS) and Jail.

Understanding the customer s business requirements and translating them to specific software requirements and or configurations. This entails documenting and analyzing the customer s information, evaluating their business practices and transforming them into application and operational requirements. Such an individual is a channel of communication between the customer and Motorola.

They would be heavily engaged throughout the life cycle of the project and would be responsible for providing updates to the teams based on customer changes.

Qualifications:

* Technical expert for a variety of proprietary Public Safety Applications including Computer Aided Dispatch (CAD), Mobile, Records and Jail systems.

* Needs to have excellent written and verbal skills in order to respond to Request for Proposals (RFP s) and or assist in the migration quotes or our current customer base.

* Must be able to create, review and modify Statements of Work (SOW) and Acceptance Test Plans (ATP).

* Must be able to understand the customer s needs in order to offer solutions and alternatives.

* Have excellent interpersonal communication skills in order to work with other internal organizations and the customer.

* Become Subject Matter Experts (SME) for the Public Safety Applications in order to provide a configuration that will meet the customer s expectation and or contractual requirements.

* Ability to install and provision the Public Safety Applications

* Participate in the Public Safety Application upgrades.

* Conduct training of the Public Safety Applications to the end user.

Specific Knowledge/Skills:

* 3+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.

* Knowledge of CAD, Mobile, Records and Jail systems.

* Need to be able to provide status reports to Project Managers and management on a weekly basis.

* Must be able to function effectively in a fast paced demanding environment that usually requires the ability to handle a variety of tasks simultaneously.

* Experience in Business Process Re-engineering as it relates to the use of Software applications for business purposes.

* Basic Software skills.

* Excellent verbal and written communication skills. Must be detail oriented. Need to be comfortable working in a team environment and understand the contractual obligations as well as personal responsibilities.

BASIC REQUIREMENTS

* High School Diploma Required.

* 3+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.

* Must be able to travel 75% or more Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.

TRAVEL REQUIREMENTS

Over 75%

RELOCATION PROVIDED

None

POSITION TYPE

Experienced

REFERRAL PAYMENT PLAN

Yes

EEO STATEMENT

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

IF YOU ARE A CURRENT MOTOROLA SOLUTIONS EMPLOYEE, PLEASE CLICK THIS LINK TO APPLY THROUGH YOUR WORKDAY ACCOUNT..

Keywords: Motorola, Cheyenne , Application Specialist, Other , Cheyenne, Wyoming

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