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Retention Account Manger GEAR

Company: CenturyLink
Location: Broomfield
Posted on: November 15, 2019

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Job Summary

The Retention Account Manager provides exceptional Customer experience and conducts revenue retention activities within an assigned customer base consisting of GEAR Regional Enterprise customers. The RAM manages approximately 100-150 customers and up to $500K in revenue.Job Description

--- Account planning that includes managing and retention activities for all clients within the assigned account base, including development of account profiles, account strategy and facilitating all required duties and tasks necessary to deliver a positive customer experience

--- Carefully monitor expiring services and contracts and uncover opportunities to generate additional revenue through up-selling

--- Manage contractual obligations to ensure compliance is maintained with terms and conditions specified in contracts/Master Service Agreements

--- Facilitate customer order requests for moves, adds, changes; and initiate orders and ensures that the orders have been completed in a timely and accurate manner to the customers satisfaction.Qualifications

--- Bachelors Degree or relevant years of experience

--- Experience in Sales or Enterprise Customer Service

Proficiency in MS Outlook, Word, Excel and PowerPoint

Preferred Qualifications:

--- Experience in sales, up-selling, product positioning, and customer service to end user customers, preferably in telecommunications industry

--- Successful experience in account management role supporting a large volume of small Regional Enterprise customers

--- Operational understanding of telecommunications ordering, provisioning, and billing processes

--- Exceptional business acumen, active listening, interpersonal, verbal and written communication skills
Alternate Location: US-California-Irvine; US-California-Los Angeles; US-California-Walnut Creek; US-Colorado-Broomfield; US-Colorado-Denver; US-Oregon-Portland; US-Utah-Salt Lake City; US-Washington-Seattle

Requisition #: 217186

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Cheyenne , Retention Account Manger GEAR, Other , Broomfield, Wyoming

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