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Senior ServiceNow Business Analyst ITSM (Remote)

Company: ICF
Location: Cheyenne
Posted on: November 21, 2022

Job Description:

We are open to supporting 100% remote work anywhere within the US.ICFs Data Modernization Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Sr. ServiceNow Business Analyst to support upcoming opportunities.The Team:Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our clients business.The WorkThe Sr. ServiceNow Business Analyst will be part of a team supporting a federal client with the implementation of ServiceNow. The Business Analyst will work closely with the client and client stakeholders to map out business requirements and use cases for the cataloging and tracking of their enterprise business applications within ServiceNow. Additionally, the Business Analyst will be responsible for leading traditional Agile ceremonies, grooming backlogs for multiple workstreams, and acting as the liaison between the client and the agile team. The ServiceNow Business Analyst will serve as a translator between technical teams and the clients business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed. This position will be working directly with stakeholders and will require the ability to communicate effectively via phone and web conferencing as many stakeholders work remotely.In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals. Expected engagements for this position will include implementations of ServiceNow Security Operations Enterprise, IT Asset Management (Hardware and Software Asset Management), and IT Service Management.Minimum Job Requirements:

  • 4+ years of experience as a Business Analyst in a fast-paced application development environment
  • 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
  • 2+ years of experience with the ServiceNow Platform
  • 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
  • US Citizenship required due to federal contract requirements
  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
  • Must be able to obtain Public Trust security clearance.Desired Skills:
    • Bachelors Degree
    • Experience working with at least one of the following - ServiceNow Security Operations Enterprise, IT Asset Management (Hardware and Software Asset Management), and IT Service Management.
    • Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, and configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.
    • Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)
    • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
    • Good understanding of basic system technologies as they relate to the project deliverables
    • Ability to maintain project plans, resourcing schedules, and forecasted activities
    • Experience with business process mapping and the use of project management software
    • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries
    • Experience developing training plans and materials
    • Experience thriving in ambiguous software development environments
    • Ability to work well under constantly changing deadlines and priorities
    • Experience with ServiceNow, Appian, or similar BPM software
    • Excellent oral and written communication skills
    • An understanding of the full software development lifecycle (SDLC), including recent successful and demonstrated experience with Agile methodologies (Scrum) is expected CSM certification a plusIndeedLI-CC1SENW22DMDWorking at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( . Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is - $73,324.00-$124,651.00Nationwide Remote Office (US99)Need help? We're here:ICFCareerCenter@icf.comAbout ICFICF (NASDAQ:ICFI) is a global consulting services company with approximately 8,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

Keywords: ICF, Cheyenne , Senior ServiceNow Business Analyst ITSM (Remote), Professions , Cheyenne, Wyoming

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